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Your problem is same as mine. I took the shredder apart and notice that the first dented wheel moved by the motor is stripped. I called the product support number and they said the manufacturer do not sale parts for this model. The shredder need to be send to them. At the end, it will probably cost more than buying a new one.
I am trying to find the part on the internet.
I found a way to do a fix that should last for awhile. Put the large gear in a vise leaving room to partially knock the small broken gear through. I used a bolt the same size as the hole in the plastic, and tapped it in about 1/4 inch. This pushes some of the small gear through, exposing more of the usable part of it. I then cut (hacksawed) off about 3/8 inch of the broken part, put it back together and it works!..................Good luck, Sparky
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