I load the disc into the laptop, and it sounds like it's trying to read, but then I get an error message that reads something like windows doesn't recognize the disc. Also there is no way to open the e:drive thru windows media player, I also have Sonic Cineplayer, and it doesn't recognize the disc either, Cineplayer message reads, NO MEDIA....help please...I do have an active decoder
You can check on this tutorial to troubleshoot the problem with different solutions:
Why is My DVD Drive Not Reading DVDs
You can try downloading some other programs to play the DVD such as Leawo Blu-ray Player which is a popular DVD and Blu-ray player program.
You can find more DVD player programs here:
Best Free DVD Player Software
Try some factory CD and DVDs and just try to get them to open in Windows (not play in a media player program). If you get errors on every disc you try, it may be your CD/DVD hardware packing in.
If it reads some CDs or DVDs and not others, particularly media discs, you may be having software driver problems, otherwise, it is likely hardware.
Try inserting the disc and spinning it up while resting the laptop on its side, or even upside down. If it reads sideways or upside down, the CD/DVD reader hardware has gone and cannot probably be prepared (this is a symptom of physical controller failure and is ot fixable by normal means).
Good luck...
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the error from windows reads "DISK NOT FORMATTED Windows cannot read from this disk, disk might be corrupted or is using a format not compatible with windows." It doesn't matter what disc I used(DVD) store bought or not...please help..
thanks tried all the recomendations, it will play cds but no DVDs...I believe it is the hardware..
my toshiba dvd rom cannot read burned cd but can read the original dvd only, i will get error msg "Windows cannot read from this disk. The disk might be corrupted, or it could be using a format that is not compatible wih Windows." what can i do? before this i can play any cd or dvd even not original.
the same problem
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
DISC TURNS BUT DOES NOT AUTOMATICALLY POP UP ON SCREEN AND HAVE TO GO IN BACK DOORS TO GET IT TO PLAY ON WINDOWS MEDIA PLAYER
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