Frozen screen and will not charge

How old is your paper white? Is it fully charged? Try holding the button for 45 seconds and then re-press.

Hello Friend...

Many issues with your Kindle Touch, such as a frozen screen or issues with downloading content, can be solved by restarting your device.
1.Press and hold the Power button for a full 40 seconds.
After the first 6 to 8 seconds, the screen will go blank, which is normal. Continue holding the Power button.
2.After the 40 seconds, release the Power button.
The charge indicator light will turn on after a few seconds.

For any query or support, visit us: Kindle Fire Support

Reset the Kindle

Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device.

1. Press and hold the Power button for a full 40 seconds. After the first 6 to 8 seconds, the screen will go blank, which is normal. ...
2. After the 40 seconds, release the Power button.

Try to do a HARD FACTORY RESET
Might help you if you give make and model of your tablet

Sounds like the "frozen screen" issue. Hold the on/off button of the tablet well also pressing the Volume+. This should FIX it and unfreeze the screen.
LindaSView

Press and hold the power button for 10-20 second. This should hard reset the tablet.

Press and hold the power button for at least fifteen seconds. Does the Kindle shut off then? If it does, press and hold the power button for a couple of seconds until it starts to reboot.

Your husband switched the device off. If you give the power switch a short nudge only, it goes in and out of "stand-by" mode, it is not really switched off.


Try to slide and hold the power switch again, until after the power light blinks three times. Should happe after ~5 seconds of holding. The Kindle should restart now --- takes about a minute, but you will see a progress bar to keep you happy during the delay.

If your Samsung GT-P1000 Galaxy TAB is frozen and unresponsive, press and hold [POWER ] for 8-10 seconds. The device will reboot automatically.
If this does not solve the problem, perform a factory data reset. In Menu
mode, select Settings ? Privacy ? Factory data reset ? Reset phone ? Erase everything

There is a reset button at the bottom (insert paper clip in pinhole). If all attempts trying to unfreeze it fail, you may have a logic board issue. Are you sure the Kindle powers up? Try to power up your Kindle with a different battery. If that fails, you can get the part at Kindle Repair and there is a guide that shows you how to open a kindle and install parts at Kindle Repair Guide.