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Rod Dierenfeld Posted on Feb 08, 2015
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Why doesn't the motorola P4000 not hold a charge after charging it for several hours

Let the unit run down and recharging it, the plugged in for 8 hrs., it showed it was fully charged.My droid M was completely dead, plugged the P400 in; phone work for less them five min. Then both were dead

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Khwairakpam Gandhi Singh

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  • Expert 275 Answers
  • Posted on Apr 30, 2015
Khwairakpam Gandhi Singh
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If it is under warranty then it will be better to take it to the service center. Seems like software issue or it may due to battery issue.

  • Motorola Mobility
    Motorola Mobility Apr 30, 2015

    P4000 is a portable charger. It doesn't have software that can be updated by consumers. If under warrant we will replace it.

    Mark
    Motorola Support

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  • Official Brand Answer 3,100 Answers
  • Posted on Feb 09, 2015
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Rod-

How many lights on the P4000 portable charger? If you unplug the charger from droid RAZR m and power it on, how many lights appear?

The droid RAZR m if battery was fully depleted, shouldn't power up from P4000 charger for about 15 mins. Then if you use it immediately it could drain faster than it charges so the phone might get low again and power off. I would recommend you charge the P4000 fully again. Then half way through your droid RAZR m drain cycle put it on the P4000 and see if it charges it up.

If you've had it less than a year and my steps don't help. Give us a call. CONTACT US

Mark
Motorola Support

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Jerry Kramer

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  • Motorola Master 3,933 Answers
  • Posted on Feb 08, 2015
Jerry Kramer
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Your battery is shot. Rechargeable batteries only last so long.

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