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this software has the mode to scanner and to scan. the pc has a printer connection right? and.... how to scan should be on the software for the printer. it recognizes the printer and it's looking for a scanner, this is why is telling you scanner connection under the scanner connections but if the use is with the printer as a scanner, it must've a software. maybe the printer a scanner button so the pc recognizes it as scanner.
Hi there,
"Unplug the printer cable from the computer.
"Unistall the printer drivers from Device manager and also unistall the all the printer appications
"restart the computer
"try to download drivers from the website
"after installing drivers and software it will ask you to connect the printer.
"then you can connect the printer and and try to Print the test page.
Scanner:
Hi there,
"Unplug the Scanner cable from the computer.
"Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
"restart the computer
"try to download drivers from the website
"after installing drivers and software it will ask you to connect the Scanner.
"then you can connect the Scanner and and try to Scan.
Scanner:
Hi there,
"Unplug the Scanner cable from the computer.
"Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
"restart the computer
"try to download drivers from the website
"after installing drivers and software it will ask you to connect the Scanner.
"then you can connect the Scanner and and try to Scan.
Scanner:
Hi there,
"Unplug the Scanner cable from the computer.
"Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
"restart the computer
"try to download drivers from the website
"after installing drivers and software it will ask you to connect the Scanner.
"then you can connect the Scanner and and try to Scan.
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