Machine is only 1 year old works well except for the plastic over the controls broke
It appears that the controls are covered by a film with symbols printed on it; this shouldn't have disabled the machine and this type of control has no dangerous voltages present so safety is not an issue.
This type of control generally uses small carbon buttons or a tiny enclosed switch assembly and neither of these are very durable and may not be making contact as they should.
Another possibility is that an internal switch that is activated by the paper inserted may have failed.
There does not seem to be a manufacturer named 'Universal' but the link below is a Chinese maker with a model very close to yours:
View Product Details Shredder paper confetti cut paper shredder
You seem to have no recourse other than contacting the firm that sold you the machine for service.
Good luck=
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