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Dyson handheld works for 30 seconds the cuts out

Posted by Edward riches on

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AskDyson

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Hi Edward, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your Dyson handheld. In order to help further, we would need some additional information about your particular machine, including which Dyson handheld model you own. It would also be beneficial for us to talk you through some quick diagnostic checks when you have your machine fully charged and easily to hand. We should then be able to help you determine which part is at fault.

At your earliest convenience, please give our experts a call - you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Posted on Feb 03, 2015

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DC16 was the first Dyson handheld vacuum, launched back in 2006. It would have come with a 2-year guarantee, but due to its age it's likely that this has expired now.

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My Dyson DC31 runs for a few seconds then cuts out and won't work at all. It is fully charged. We bought it just over 2 years ago and it has worked perfectly until now. It is clean and has no apparent...


Hi Jean, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC31. If it cuts out in use when it's fully charged, we'd need to take you through some quick diagnostic checks when you have the machine at hand. This will help our experts determine what may be causing the issue.

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Aug 04, 2013 | Dyson DC31 Animal Bagless Handheld...

1 Answer

My handheld dyson is not working - initially it was cutting out after only a few mins then seconds now it won't work at all despite showing green light ??


Hi there, it's Jack at Dyson.

I'm sorry to hear your DC31 Animal is only working intermittently. When fully charged, this machine should have a maximum runtime of 10 minutes, or 6 minutes on the maximum power setting.

There are several factors which could cause this, and to determine what's at fault we'd need to take you through some quick diagnostic checks when you have your machine to hand. The machine would also need to be fully charged, so please make sure it's had 3.5 hours to recharge before calling us.

You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US). Our experts will be happy to help further.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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2 Answers

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1 Answer

My Dyson DC16 usually shuts down after about 5 to 10 seconds. However, occasionally it will run for 45 seconds to 1 minute before shutting down. It is left on charge permanently. I have checked the...


Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
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