Canon PIXMA MP830 All-In-One InkJet Printer Logo
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Simon Posted on Jan 28, 2015
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The scan on screen dialog box is corrupted. The buttons to the right to save the scanned document are not labelled and do not work. Unable to save a scan.

Changed cable. Checked manual but no guidance. Unable to download drivers for some reason.

1 Answer

Michael Grey

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  • Canon Master 365 Answers
  • Posted on Jan 28, 2015
Michael Grey
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Joined: Jun 16, 2009
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If you are in the US.
Go to www.usa.canon.com and click service and support.
Download drivers from there.
First un-install the previous scanner software.
There may be a delete driver file you can use.

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0helpful
1answer

How do I scan multiple documents and email them as one attachment


1. Click PDF on the Custom Scan with One-click tab or click PDF in the one-click mode screen to open the PDF dialog box.
* If you wish to convert the text in a document to editable text data, scan the item with the OCR. The precision of OCR is affected by the nature of the scanned original

2. Select the type of document to be scanned.
Important
To scan correctly, select a document type that matches the document to be scanned.

3. Select a file type to save the scanned image.
Select PDF, PDF(Multiple Pages) or PDF(Add Page)
Important
Click Set... to open a dialog box and specify the PDF compression type and other advanced settings for creating PDF files.
4. Place the first original on the scanner and click the [Scan] button at the right bottom corner of the PDF window.

5. When scanning is completed, place the next original and click the [Scan] button.

6. Repeat scanning by clicking the [Scan] button until you finish all the originals.
7. When all the original is finished, click the [Exit] button.

8. When the scan is complete, it automatically starts the application program that displays PDF files and opens the scanned image file in it.

To scan a text document or black and white document, you are recommended to set the Scan Mode to Black and White or Grayscale.
You are recommended to limit the number of pages in any one multiple PDF file to 20 or less if you are scanning a color document with the Image Quality set to 300 dpi and the size to a setting equivalent to Letter size.
tip

Canon image CLASS MF5700 Series Scanning

Scanning with [Start] on the Machine
By pressing [SCAN] [Start] on the operation panel of the machine, you can scan
documents to your computer.
Pressing [SCAN] [Start] has the same effect as clicking [Save] in the MF Toolbox.
You can change the settings for [Save], or set up a button other than [Save] to
perform the same operation. (See “Setting the Scanning Function for [Start],” on p.
3-3.)
NOTE
You can use the machine for only a local scanner (connected directly to your computer).
1 Place the document face-down on the platen glass or load it
face-up in the ADF
2 Press [SCAN] [Start] on the machine.
If you are asked to select a program to launch, select “MF Toolbox Ver4.7.”
Scanning starts.
The MF Toolbox and the [Save] dialog box will open, but the document will be
scanned without pressing [Start] in the [Save] dialog box.
The scanned document will be processed according to your settings.
When you use [Start] for the first time, a folder with the scanning date will be created in
the [My Pictures] folder in the [My Documents] folder, and your document will be
saved in this folder. If there is no [My Pictures] folder, the folder with the scanning date
will be created in the [My Documents] folder and your document will be saved in this
folder2 Press [SCAN] [Start] on the machine.
If you are asked to select a program to launch, select “MF Toolbox Ver4.7.”
Scanning starts.
The MF Toolbox and the [Save] dialog box will open, but the document will be
scanned without pressing [Start] in the [Save] dialog box.
The scanned document will be processed according to your settings.
When you use [Start] for the first time, a folder with the scanning date will be created in
the [My Pictures] folder in the [My Documents] folder, and your document will be
saved in this folder. If there is no [My Pictures] folder, the folder with the scanning date
will be created in the [My Documents] folder and your document will be saved in this
folder2 Press [SCAN] [Start] on the machine.
If you are asked to select a program to launch, select “MF Toolbox Ver4.7.”
Scanning starts.
The MF Toolbox and the [Save] dialog box will open, but the document will be
scanned without pressing [Start] in the [Save] dialog box.
The scanned document will be processed according to your settings.
When you use [Start] for the first time, a folder with the scanning date will be created in
the [My Pictures] folder in the [My Documents] folder, and your document will be
saved in this folder. If there is no [My Pictures] folder, the folder with the scanning date
will be created in the [My Documents] folder and your document will be saved in this
folder
0helpful
1answer

How to scan documents

  1. Position the document on your scanner.
  2. On the File menu, click Scan New Document.
  3. In the Scan New Document dialog box, select the options you want.
    • To select additional scanning options, click Preset options, and then click either Create new preset or Edit selected preset.
    • If you want to scan a double-sided page, select the Original is double sided check box.
  4. Click Scan.

If you selected the Original is double sided check box, the Scan New Document dialog box reappears as necessary.

  1. If you selected the Original is double sided check box or the Prompt for additional pages check box, click Done to save the file after the last page is scanned.
Feb 17, 2011 • Cycling
0helpful
1answer

It says "Ink system failed. Unable to print. Refer


The HP Scan Diagnostic Utility might not be available for all HP products, particularly older products. It is available for most products, however, and in most languages.
  1. Right-click the following link, and then click Open in New Window . Link to tool (right-click) File size c02222410.gif HP Scan Diagnostic Utility 2.23M
  2. Make sure your computer meets the system requirements, and then click Download .
  3. When the Security Warning dialog box opens, click Save . The Save As dialog box opens. c01733891.gif Important: HP recommends that you save the download according to the following directions to ensure that you can easily access the tool again at a later time.
  4. Click Desktop , and then click Save . The Scan Diagnostic Utility is now saved to your desktop so that you can access it any time.
  5. When the Download Complete dialog box opens, click Run , and then click Run again on the Security Warning dialog box.
  6. When the tool finishes installing, click Finish . The Scan Diagnostic Utility opens automatically with a list of installed products.
3helpful
2answers

Which is the scan button mp520 canon printer

Easy Scanning with One-click You can complete from scanning to saving easily by simply clicking the corresponding icon.
1. Place the document face-down on the platen.
2. On the Windows desktop, double-click (MP Navigator EX 1.0).
Alternatively, on the Windows taskbar, click Start, point to (All) Programs, Canon Utilities, then MP Navigator EX 1.0. Then click MP Navigator EX 1.0.
The MP Navigator EX navigation mode screen or one-click mode screen opens.

3. Point to One-click.
4. Click the corresponding icon.

Save to PC

Scan documents or photographs and save them to a computer.
The Save dialog box opens when you click this button. Specify the scan/save settings and scan.

Save as PDF file

Scan documents, save them as PDF files and start the specified application.
The PDF dialog box opens when you click this button. Specify the scan/save settings and scan.

Attach to E-mail

Scan documents or photographs and attach them to e-mail.
The Mail dialog box opens when you click this button. Specify the save settings and e-mail software program, and scan.

OCR

Scan text documents and open them in OmniPage SE by default.
The OCR dialog box opens when you click this button. Specify the save settings and application, and scan.
1helpful
1answer

Scanner will not pull the paper all the way through & scan. Scanner says not valid folder to save image is selected . Set the save folder for the scanned image data. I don't know what to do

Hi,

Try to scan by using the quick menu as I described below:
Check for the ScanSnap Manager icon on the taskbar.

5d5f1b3.jpg Right click the mouse button over that ScanSnap Manager icon.
Select “Scan Button Settings” from the Right-Click Menu.


2344c41.jpg Select the “Use Quick Menu” check box (it must be checked).

1ffaa93.jpg
Load the document in the ScanSnap which you want to scan.
Pres the “scan” button on the ScanSnap.
Click the “Scan to folder” icon in the quick menu when scanning is completed.

b9aa3b1.jpg
The “Scan to Folder” dialog box appears.

d99daf5.jpg
Check the scanned image in the “Scan to Folder” dialog box.
By clicking save buton, save the scanned data in a specified folder which you select chancing the filename as you want.
Hope this helps.
If you would like to vote for the answer, this will help the others to see the similar problems solved and also will be a satisfaction factor for me to continue helping you.
All the best.
0helpful
1answer

HOW DO YOU SCAN DOCUMENTS

Hi,
  1. Position the document on your scanner.
  2. On the File menu, click Scan New Document.
  3. In the Scan New Document dialog box, select the options you want.
    • To select additional scanning options, click Preset options, and then click either Create new preset or Edit selected preset.
    • If you want to scan a double-sided page, select the Original is double sided check box.
  4. Click Scan.If you selected the Original is double sided check box, the Scan New Document dialog box reappears as necessary.
  5. If you selected the Original is double sided check box or the Prompt for additional pages check box, click Done to save the file after the last page is scanned.
Note By default, OCR is performed automatically when you scan documents. To turn off this feature, click Scan New Document on the File menu, and then click eitherCreate new preset or Edit selected preset. On the Processing tab of the Preset Options dialog box, clear the Use OCR to recognize the text of the scanned imagecheck box.
Hope this helps!!!
Please rate my response!!
0helpful
1answer

How can i use my pixma mp210 printer to tranfer a picture into my pic file on the computer

Hello my friend,you mean to scan a photo and save it on your folder?
If yes
  1. You run the application MP Navigator from your dekstop (or from Start, point to (All) Programs, Canon Utilities, then MP Navigator EX 1.0. Then click MP Navigator EX 1.0.)
  2. When the one-click mode screen has opened, click the Switch Mode button to switch to the navigation mode screen
  3. Point to Scan/Import and click Photos/Documents (Platen).
  4. Place the document face-down on the platen, and select Document Type.
  5. Click Specify... and set the preferences as required.
  6. Click Scan and it should start scanning
    When scanning is completed, the Scan Complete dialog box opens. Select Scan or Exit. Select Scan to scan the next document, or select Exit to end.
    When scanning is completed, the scanned image appears in the Thumbnail List area.
  7. Edit the scanned image as required.
  8. Click Save or Save as PDF file.If you choose just Save and box will appear to specify the destination folder, file name and file type(usually images are .jpeg .jpg ;) ).
  9. And click Save and your done.
Scanning Photos and Documents
5helpful
1answer

Scan multiple pages to email

Do you have Microsoft Office?? If you do try this:

First, gather the paper you want to scan. If your scanner has anADF, you can load a stack of pages at a time. The first time you scan,Document Imaging detects the ADF for you.For more information about the ADF and whether your scanner has one,see the documentation that came with your scanner.
You will also want to sort your paper; if you have color pages thatyou want scanned in color, sort these in a separate stack from theblack and white pages. Load your first page, or first stack of pages(with an ADF) in your scanner.
Then, start Microsoft Office Document Scanning (the scanning component of the Microsoft Office Document Imaging program.)
  • On the Windows Start menu, point to All Programs (Programs in Windows 2000), point to Microsoft Office, point to Microsoft Office Tools, and then click Microsoft Office Document Scanning.
Tip If Microsoft Office Document Imaging is already running, you can start the scanning component by clicking Scan New Document on the File menu.
Set up your scanning optionsIn the Scan New Document dialog box, do one or more of the following:
  • To view your scanned file(s) in Document Imaging after they have been scanned (recommended), select the View file after scanning check box.
  • If your scanner is equipped with an ADF, click Scanner, and then select the Use automatic document feeder check box.
  • If your scanner is equipped with an ADF and you have double-sided originals, select the Original is double sidedcheck box to scan both the front and back of multiple pages. Place thepages in the feeder so that the page fronts are scanned first.The Microsoft Office Document Scanningdialog box will appear after each scan, allowing you to turn the pagesover and scan the page backs. Document Imaging automatically collatesthe pages in the correct order after scanning is complete.
  • If you have a true duplex ADF (one that automatically scans both sides of the page), do not select the Original is double sided check box. Instead, in the Scan New Document dialog box, click Scanner, and then select the Show scanner driver dialog before scanning check box. When your scanner driver dialog box appears during scanning, select the proper duplex settings.
  • If you want to scan pages manually, select the Prompt for additional pages check box. Office Document Imaging will pause after each page is scanned, allowing you to place the next page in your scanner.
  • By default, optical character recognition (OCR) is performed onyour document during the scanning process. Although performing OCR addstime to the scanning process, it also has the following benefits:
    • When you open the scanned document in Microsoft Office DocumentImaging, you can search for recognized text in the document, copyrecognized text in the document to another document or program, andsend recognized text in the document to Microsoft Word, withoutperforming OCR manually.
    • You can have your scanned files saved with an automatic filename based on the first words on the page (this is the default.)
    To turn off OCR during the scanning process (you can perform OCRmanually in the document in Document Imaging after scanning), do thefollowing:
    1. In the Scan New Document dialog box, select the preset you want to use, such as Black and white.
    2. Click Preset options, and then click either Create new preset (and then type a name for the preset), or click Edit selected preset.
    3. On the Processing tab in the Preset Options dialog box, clear the Use OCR to recognize the text of the scanned image check box.
Select location, name, or file type for the scanned filesPart of the scanning process is to save a scanned page to a file. Bydefault, when you scan multiple pages, the pages are saved in one file.If you want to save each scanned page as a separate file, select thenaming convention for the scanned files, or change the location or fileformat of the scanned files, do any of the following:
  1. In the Scan New Document dialog box, select the preset you want to use, such as Black and white.
  2. Click Preset options, and then click either Create new preset (and then type a name for the preset), or click Edit selected preset.
  3. Do one or more of the following:
    • To save each scanned page as a separate file, select the Save each page as a separate document check box on the Page tab.
    • To change the location for the saved files, click the Change button on the Output tab, and select a location.
    • To select the way the individual files will be automatically named, click one of the File Name options on the Output tab. (If you have turned off OCR during scanning, you will be unable to use the Auto name based on first words on page option.)
    • To select the file format the scanned pages will be saved in, click the Advanced button on the General tab, and select the options you want.
  4. Click OK.
Scan your pages
  1. In the Scan New Document dialog box, make sure the preset you want to use is selected, and then click Scan. If you selected the Original is double sided check box or the Prompt for additional pages check box, the Microsoft Office Document Scanningdialog box appears periodically to let you know that the scanner hasfinished. You then have the option to continue scanning (place anotherpage in a scanner that doesn't have an ADF) or turn your page or pagesover to scan the other side. Arrange your page or pages as desired, andselect the option you want to continue scanning.
  2. When all pages, all sides have been scanned, click Done in the Microsoft Office Document Scanning dialog box.
  3. To scan additional pages, review the Get started section above, and then repeat the instructions in this section (Scan your pages.)
Organize pages in the saved file(s)Now that you've finished scanning, it's time to take a look at theresults. If your scanned pages are not open in Document Imaging, do thefollowing:
  1. On the Start menu, point to All Programs (Programs in Windows 2000), point to Microsoft Office, point to Microsoft Office Tools, and then click Microsoft Office Document Imaging to start Document Imaging.
  2. In Document Imaging, click Open on the File menu.
  3. Locate the file you want to open (by default, the scanned page(s)is saved to the My Documents folder with an auto filename based on thefirst words on the page, such as Page1of.tif) and then click Open.
  4. Repeat steps 2-3 until all of the files you need are open.
You now have an online version of your stack of paper. Here are a few tips to get you started organizing pages.
  • Rearrange pages within a document In the thumbnail pane (thumbnail pane: Presents the current scanned document as one or more small images.), select one or more pages to move. Click any selected thumbnail and drag the selection to the new location in the thumbnail pane.
  • Copy a page to a new document In the thumbnail pane, select the page you want to copy. On the Page menu, click Copy Page. Switch to the Document Imaging document into which you want to insert the copied page. In the thumbnail pane, select the page that precedes the location where you want to paste the copied page. On the Page menu, click Paste Page.
  • Delete a page In the page pane or the thumbnail pane, click the page you want to delete. On the Page menu, click Delete Page.
For more information about scanning or organizing pages, see Microsoft Office Document Imaging Help.
The papers that were once cluttering your desk have now beentransformed into electronic documents. Within these documents, you canarrange pages, move pages to different documents, delete pages, printpages, add annotations, copy text to other Office programs, or send apage to someone in email. And still have room on your desk for yourcoffee.

0helpful
2answers

Hp 2210 allinone

I just went through this with HP tech. Seems this is an known problem and their solution is for you to purchase a refurbished or new printer from them which happens to be more than you can purchase online.

You can try taking a lint free cloth, popping out your cartridges and briskly rubbing the copper and ink nozzle part of the cartridges to see if that works. Also briskly rub the connections inside the printer itself where the cartirdges make contact. If this doesn't work then you now have a HP paperweight.

I haven't had any luck with HP printers. Always something goofy going wrong. Software gets corrupt, update can't update, won't print, etc... I purchased this thing new and had to return it the first week for a replacement because it wouldn't power on.

I'm going to another brand. Possibly Cannon or Epson and hope for the best. Anyway good luck!
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