I have an AEG induction hob which is 10m old. There has appeared a scorch mark in it that looks like it's from a pan. There is no burn or residue to clean off but it looks like the glass is damaged. Has anyone had this before and shall I claim on warranty or will they say it's user error? Not sure how it happened perhaps too hot?

A) https://hobguide.com/induction-hob-cannot-detect-pan/

B) https://hobguide.com/induction-hob-not-working-on-one-side/

You are advised to not try to get into the electronics of the induction hob. Such is dangerous. The unit uses 3 phase electricity, something unlikely to be addressed by DIY activity if you want to be safe. Check your warranty. I assume this is not a matter of pans of the wrong material or size being deployed. This well may require a technician to sort out. The brand/model has not been identified so I cannot direct you to further resources. Your user manual surely provides a company name where you might seek some customer support.

Call a Wirlpool dealer and give them the code. They will tell you what the problem is. I think F5 or F6 is the control panel. The last time I went to replace one I was better off purchasing a new stove.

That could happen if the pans are not compatable with the unit.

You need to have pots and pans that are verified for induction cook tops. Ordinary pans will not work. Once you do that it works like any other burner only you can control the temperature precisely. You can melt chocolate without burning it as well as deep frying foods without ruining the oil from excessive temperature. Try looking for the manual from the manufacturer's web site.

Throw it out to t all s garbage buy a new one

Sorry to read about your problem, I hope this helps you out.

stop using and call a service company, before further damage occurs.

I tried to help you. Please help me and Rate/Vote on my response, thanks and good luck

your induction hob reqs.,special induction pans to make them work correctly.

hi my name is mark, you can try softscrub or a glass cook top cleaner made by jenn- air or a genaric brand from the supermarket.

are you sure the small pan is made of conductive metal , ( used the magnet test ?)