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How do I get an OfficeJet Pro X476dw printer's admin functions are locked.
How do I reset an Office jet Pro X476 printer? This happened right after I applied an update then all the admin functions got locked. I can't even do a factory reset or back out the update.
Re: How do I get an OfficeJet Pro X476dw printer's admin...
Try going to the properties section of the printer in the printer and devices of the computer. Check for latest driver update for your machine by updating there may be a compatibility or drive problem that is what is causing the conflict.
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Since this printer has no physical buttons, but a touch screen display there is a special way to get into service mode
Right after applying the latest firmware upgrade on a brand new HP X476 printer, All of the admin functions displayed a padlock icon, they were locked and requested an admin password. Since I had just gotten the printer, got it networked, and all the preferences set, I had not created an admin password. The update assumes you had set it and locks all of the admin functions. So I had no password set, therefore there was no password after the update. So I could not do a reset as it is protected.
After over and hour with HP Support (his name was "Bob" with a very heavy Indian accent) I got them to "give up" the way to get into the service mode to do a hardware factory reset.
Warning: There are functions in this mode that are meant for service technicians and can cause major damage. We all like to "tinker" but I strongly suggest you stick to the reset functions only.
Start from the home menu on the printer's screen. Press the "return" icon. It is not illuminated at this point. You can display it by pressing one of the main icons (copy, scan, fax, apps) and mark where it is. Press it 4 times. The servfce menu appears. press down until you get the reset menu. Select the partial reset. That should reset the printer to factory defaults.
HP OfficeJet Pro 8710 is one of the most user-friendly printers. But for them to work, you need one important pice of software to work flawlessly. HP OfficeJet Pro 8710 driver. You can look up the HP site for the driver by giving two pieces of information. The first one to provide the site with is the printer model number, which we already have and know. For the second part, you must specify the OS your computer is functioning on. Once you provide the two, you'll have the driver to download and you can install it. Then you can be easily setup HP Officejet Pro 8710 Printer.
Keep in mind that these instruction clear everything. The challenge is that if your control panel is locked you may not be able to carry out these instructions.
After you have cleared the jam, make sure you
press the control panel back into place. You may also need to remove any jammed
paper from the rear access door or from inside the device.
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