I have the Hampton Bay Windward II Ceiling Fan SKU 523-127. I have replaced various parts over the years including the ballast, light shade, 9" 30-Watt Circline bulb and the remote.
Hampton Bay Windward II Ceiling Fan SKU 523-127 was sold by Home Depot, and manufactured by King of Fans.
King of Fans website is: http://www.kingoffans.com
This fan can be seen by clicking on Products --> Ceiling Fans --> Click on page 9 (at the bottom of the webpage) then click on the Windward II fan you will be able to get to the needed additional information.
After downloading and reviewing my fan's Owner's Guide, and reviewing the online FAQs, I called 1-800-330-3267, concisely described the problem, and ordered the parts needed with only the fan name and SKU.
I and am about to order more parts after suffering a power surge (The needed info was in the FAQs). My experience is great customer service and speedy delivery of the needed parts.
One of their FAQ's answers the question:
Where can I get parts for my ceiling fan?
You may call customer service at 1-800-330-3267 on Monday through Friday EST. When you call please have your UPC code available. If you do not have your owners manual, you may look on the top of the fan where you will see a silver or gold sticker. There you will find a UL number beginning with the letter E and located under the UL number is the UPC code. The UPC code consists of 12 numerical digits. From that information, the customer service representative will be able to determine if you are calling the correct company and determine the make and model of your product. If it is determined you are calling the wrong company, you will be given the correct number to call.