Printer Problem (Paper Feed)

Typically these failure-to-feed problems are due to worn rollers - the feed roller is so worn
that it fails to feed the sheet of paper, which the printer misinterprets as a paper jam (because a
sensor tells the print processor that the sheet of paper is not present where is should be, and
therefore the printer microprocessor software issues a "PAPER JAM" error message).

The printer repair tech solution to this problem is to install a "roller kit," which entails the
replacement of every roller in the printer (since they all wear at about the same rate, replacing
just one is less effective than replacing them all).

Your quickie (temporary) solution - get the roller damp (this makes it grip a little better), then
load the paper tray to its maximum (pushing the paper into the paper pickup roller), then print a
couple precious pages while you order the roller kit online, and text your handy geek friend
who can change out all the rollers in your printer for a pizza.

1> Open the sheet feeder cover and pull out the paper support.

Set paper, aligning the right edge of the paper to the cover guide with the paper's print side facing up.

Pinch and slide the paper guide to the paper's left side.

Note: Make sure to set paper lengthwise. Setting Credit Card sized paper long-side down by mistake may cause a paper jam.

Pull down the paper output tray supporting with both hands.

Pull out the extension completely.

Ensure that the Power lamp and the Auto Sheet Feeder lamp light.

Note: If the Cassette lamp lights, press the Paper Feed switch to light the Auto Sheet Feeder lamp.
If the Auto Sheet Feeder lamp does not light even after pressing the Paper Feed switch, Paper Source in the printer driver may be set to the setting other than Paper Feed Switch.

Follow the steps:
•1
Turn on the printer and press the Paper Feed switch until the Auto Sheet Feeder indicator light turns on.
•2
Pull up on the paper sheet feeder on the top and back of the printer and slide out the paper support.
•3
Take a stack of no more than 10 pieces of photo paper and flatten the corners, if they are curled. Curled corners may cause jams within the printer.
•4
Place the paper in the paper sheet feeder with the printable side of the paper facing up. The printable side of photo paper is the shiny or whiter side of the paper.
•5
Print your documents as needed.

Paper Cassette :

•1
Switch on the printer and press the Paper Feed switch until the Cassette indicator light turns on.
•2
Pull on the cassette on the bottom of the printer to slide it out of the printer.
•3
Flatten the corners of a stack of no more than 10 sheets of photo paper if the corners are curled. The paper may become jammed in the printer if the corners are curled.
•4
Place the stack of paper in the cassette so the paper is touching the right side and the printing side of the paper is facing down. Adjust the plastic paper guides so they touch the paper. The paper stack guides help facilitate the paper moving into the printer.
•5
Slide the cassette back into the bottom of the printer. The printer is ready for printing.

hello, lets see if we can seperate problem with computer and printer, try running printers self test, i am curios if the machine will print properly, turn printer off, then hold paper feed button and turn machine on, paper will feed and print, once the first test pass, if you want to print the rest, press paper feed button, and machine will print and cut paper, this test is rather a little long, but it will give you info regarding paper feed, and cutting as well as impressions. if paper is dragging, check to see if the paper in machine is in correctly, you might want to check this out first, if the paper is in correctly, then problem is feeding, this is a little hard to clean, but you might want to try some isoproply alcohol and put some on the lead in paper, just enough to get paper wet, and try to allow machine to feed in, or maybe, if paper is already feeding in wet some area before going into machine with alcohol, and press feed button, and allow the paper to feed thru. tear off paper and try the printer test again. if still fails then machine has a problem and will need service.

If the paper feed rollers are not clean, they may slip and cause paper feeding problems.
The problem may be alleviated by performing paper feed roller cleaning.

1. Open the Printers folder.
- For Windows XP Home Edition Click/Select "Start," "Control Panel," "Printers and Other Hardware," and "Printers and Faxes."
- For Windows XP Professional Edition Click "Start" and "Printers and Faxes."
- For Windows 2000/Me/98 Click/Select "Start," and "Settings," then "Printers."
2. Right-click the icon of the printer for paper feed roller cleaning, and select Properties from the displayed list.
3. Click the Maintenance tab and click Roller Cleaning. 4. Remove all sheets of paper from the auto sheet feeder, and click OK. 5. Confirm the message to be displayed, and click OK.
Do not try other operations until printer's operation completes.
6. When the printer's operation is completed, follow the confirmation message to load three new sheets of A4 or letter-sized plain paper in the auto sheet feeder
7. Click OK.
8. Confirm the message to be displayed, and click OK.
Do not try other operations until all the three sheets are ejected.
Memo: The printer prints nothing on those sheets.
9. When all the three sheets of the paper are ejected, paper feed roller cleaning is completed.
10. Click OK.
Performing Roller Cleaning is completed.

Try turning off the printer, unload the stack of paper, and reload 20 sheets. Make sure the paper width guides are snuggly fit. Turn on printer and try again.

Glad to know that your problem is solved.

Thank you for using fixya..

I just obtained a printer with the same problem. When I opened it up I discovered a plastic gear that had cracked and was not turning the main paper roller as it was slipping. It looks like the solution is to replace the roller if you can find one or to repair the gear and epoxy back onto the roller. I am trying the later.

Tracoi, first you need to clear pending prints. If your using WinXP, click the start button slide up to & left click on Printer and Faxes. Click on your printer & clear/end prints pending. Power off your printer & look in the printer where the paper path is. As the paper passes through the printer, it pushes against little black sticks that wobble back and forth to trip the different sensors. These little 'flags' usually kind of stick up in the middle of the plastic along the paper path. Look over the whole paper path and find all the little flags and make sure they're all moving freely. Sometime they get knocked out of place. You only need one to mess up the printer function.

Luck!
If this did not help just let me know & we'll try something else.

Mike

I had same problem... eventually just started using 8.5 X 11 paper to print photos with smaller sizes.