Samsung PL55 nero Digital Camera Logo
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Nuno Baptista Posted on Jan 14, 2015

I have a SAMSUNG PL55 digital camera. The camera fell with the lens open and now the lens doesn't go back. It was stuck. I opened it and I feed the lens motor with 5V directly from an AC/DC adaptador (the battery is 3,7V). The adaptor I get in home has the closest voltage I could get. When I feed the motor the lens with the properly polarity the lens go back and so I saw that apparently everything (mechanical part no jammed) was okay with the motor and the lens. But when I put the battery and and power on normally the lens go forward and the 3 or 4 beeps issued and the lens can go back. What can be wrong? I let the battery charging 100% just to be sure then I tried but the problem persists...maybe something wrong with the electronic sector that commands the lens motor?!?

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Did you happen to drop it accidentally? Or accidentally applied force into your camera? If yes, then there is big chance you will gonna have to replace the whole lens! If not, then it might just be dirt stuck inside your lens mechanism. To fix it, hold your camera with the lens facing the ground. Then, tap your camera repeatedly. Start with light tapping to moderate. If that doesn't work, spray condensed air directly into the lens part of your camera.
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Hello

Thank you for using FIXYA!!!

This is a suggestion. If you do not feel comfortable trying it, you will need to take the unit to your nearest service centre. Feel free to let me know if you need any assistance.

The problem might be that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea
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The drop has cause internal damage to the moving parts of the camera. The shock of the camera hitting the floor will have caused this.

The cost of the repair will differ depending on the damage caused by the drop.

You can get a quote directly from Sony by clicking on the link below or you can take the camera to a certified repair store.




https://eservice.sony.com/webrma/web/index.do





Regards.
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Wiggle the lens a bit, it should be just a little off centre, it may not work emediatly but try and it will work!
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Location which may have damaged. Please visit service center.
Thanks, i am waiting for your feed back & if you satisfied then thumps me please.
91255e8.jpg
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Look at some of my posts today.
This may be that the lens is off track and may be able to be pushed back by a little force as you start the camera....see my other posts on this problem.

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