Motorola Mobility Droid Razr M verizon wireless XT907 Logo
Tonda Hargis Posted on Jan 14, 2015
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Locked self out of phone. Dont remember pattern and when put in email and password..says wrong. Its a droid razr m and thru my exs verizon contract. He left town..not to b seen and let service run up bill without paying. Service discontinued. I asked him to please call and put my name on acct. And i would make payments to pay acct up til contract up. He didnt. Now that ive locked self out and have important photos and info. On it...verizon will not help me with issue. Plus my own ppd verizon phone he had nothing to do with...they somehow attached it to same acct. And have not been able to use it either.

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  • Official Brand Answer 1,623 Answers
  • Posted on Jan 14, 2015
Motorola Mobility
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Tonda

You need to put in the password and email address of the Gmail account you used on the phone. If service is canceled and you don't have active connection to internet it may be an issue.

If you have photos they may be backed up to your google account if you had auto backup turned on.

Short of you not knowing the requested info, you're not getting back into the phone without an external reset which will delete everything not on external memory.

Mark
Motorola Support

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