I have sent it back for a new one but with the same results.
A new cue should not be warped, especially one that you pay good money for.
this is from their web site:
Cuetec's composite cladding of either graphite or fiberglass completely encases the solid wood core in an armor of high-tech synthetic material. This "Power Bonding Process" protects the cue from warping by locking out moisture and temperature changes.
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