Question about Samsung UN40HU6950 40 Inch Ultra Smart
When I hook up the HDMI cable from the Tiime Warner Cable Cisco 4742HDC box to the Samsung UN40HU6950F Samsung HDMI 1 input I get a beautiful picture but no audio. Same with HDMI 2 and 4. But I do get audio and video on the HDMI 3 input. When I connect the TV to the bedroom Time Waner Motorola DCX3510M DVR box, all 4 of the HDMI inputs on the Samsung TV work. The TWC tech says it is a problem with the TV and insisted on connecting using the component inputs. I told him that wasn't acceptable since the component inputs are analog, not digital. When I called the Samsung tech, they said it was a TWC problem. Any idea why the TWC box won't work on 3 of the 4 HDMI inputs on the Samsung UN40HU6950F?
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Posted on Sep 24, 2019
If all 4 inputs work with another input source(i.e. your Motorola box) it indicates the issue is with the TWC input source. Also check your HDMI cable to be sure it is in good condition & properly plugged in on both ends.
Posted on Jan 31, 2015
SOURCE: Screen goes blank
This set has a factory upgrade for HDMI problems like yours and it also fixes another problem for intermitent sound in the HDMI mode. This model is still under warranty. Call: 1-800-SAMSUNG To find a local servicer in your area.
Posted on Jul 08, 2007
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