I have a 3 yr. warranty on my Omnitech Shredder and it only lasted me 1 yr. I am a Canadian and don't know what to do. Staples won't fix it.
It is not the 9 sheet crosscut shredder, It only takes 4 sheets, at age 74 I can't afford to be buying another one. The shredder no longer shreds but it does back up, thats no good for me, I need to shred paper.
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Anyway, If you look on the UL label, there should be a phone number to call. (If yours doesn't have it, call 800-675-4481.)
Someone on Amazon had one where the green light came on, but nothing happened. The tech told him the sensor had to be reinitialized. Told him to turn it off, put in a thick paper (birthday card thickness) and turn it back on. He wrote that it worked and runs fine now. (But he still is not happy with it.)
You must first unplug it and look inside the shredding blades, especially around the spot usually near the center, where there is a pressure button. When paper hits it, it starts shredding. Chances are some pieces of paper have jammed just over it stopping paper from hitting it and switching it on. I have had to use long tweezers to work the jammed bits out... Once clear it will work again. Also using shredder oil every 50 sheets through will help it cut easier , and jam less frequently. Do not put too many sheets through together in a bunch. No staples...
There are 6 holes on the underside of the shredder, corresponding to 6 screws that have to be unscrewed. One of the 6 has a gray round QC seal over it which you must break in order to access that last screw (in the center of the unit). The idea is that if you have broken this seal, then you've voided your warranty.