The internet doesn't always connect and the sound cuts off at times. So I really want to just clear my computer to start off from the beggining
To refresh your PC:
1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
2. Tap or click Update and recovery, and then tap or click Recovery.
3. Under Refresh your PC without affecting your files, tap or click Get started.
4. Follow the instructions on the screen.
Good luck.
Here's the answer from the Dell website:
To restore your system to its original configuration:
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