I have a PTID-8920B and I cannot play DVD/CD at all I get a quick error message and straight back to the radio can someone help? I have done everything the manual says for trouble shooting such as use

Long press the button

did you ask Acoustic that? ask the maker,
only they know.

If you wish to play video on any usb-supported devices using usb stick or flash drive, kindly check compatible format for the devices. Try searching it around using google. Some devices only supports .avi or just .mkv but there are also devices that can support various formats. The video format can be changed using FormatFactory. This software can convert pictures, videos, songs to different format according to your preferences.

you may have two cd`s inside take the radio out and take it apart. inside the radio there is a realese for the cd tray but you have to have power to the unit for it to work. eject the cd from the front then hit the release on the inside its a little tricky but you should be able to find it

Hello,

how long have you been using this player? I suspect the laser (lens) of the player. I think the laser (lens) is weak that's why it cannot read data/files on DVD discs.

To confirm if actually its a laser problem, insert an Audio CD into the player and see if will play. If it plays, then obviously, your laser (lens) is weak. But if it doesn't play Audio CD, then it might still be the laser (lens) or a mechanism problem.

Get a lens cleaner, use it to clean the lens. If that doesn't solve the problem, get a screw driver, open the player's cover so that you can gain access to the lens, use a cotton board to clean the surface of the lens. This should clean dust or dirt that might be on the lens.

If non of the above solves the problem, then know that you need to replace the laser to a brand new one.

To replace the lens, remove the bad laser, use it as a sample to get exactly the same type and do the replacement. Note that replacing a laser (lens) needs a professional touch, so if you cannot replace the laser, get it to a repairman to fix it for you.

Once this us done, your player will play all DVD discs again.

Good luck.

hey i have the same problem did you ever get yours to work if so how did you get it to work ??????????

hi, you may run a disc cleaner for the optic lens might be dirty, hope this helps

sounds like they may have forgotten to take out transit plugs from radio which holds cd mechanism in place when shipping unless you got a new radio thats a dud? but that may also mean dealer didnt check operation of new unit after replacement if replaced which is what usually needs to be done when this error message comes up

I HAVE THE SAME PROBLEM WITH MINE CAN SOMEONE
PLEASE HELP THANKS