My Z6 will not retract the lens when it is shut off, nor will it focus. New batteries were installed... TWICE. When I hit the power button however, the lens goes in and out, and stays out. It will not focus.
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That would indicate damage to the lens motor or the extension tube. When the camera sees the motor using more power than normal it figures that the motor or the lens is sticking and shuts down to protect the battery and the rest of the power circuit.
That model should have a replaceable lens if I am thinking of the right one. If you take the lens off (twist the base ring about 45 degrees) then try starting up the camera. It should still fault but give a different error code. That would tell you if the problem is the motor or the lens tube. If its the tube just replace the lens. If its the motor then it gets tricky. The repair costs on this are a real **** shoot. On some models they will be worth doing and on others it will cost more than a new camera. So you need to check out the repair costs and get estimates and have a good idea of what a replacement camera is worth. Then you will know if its worth fixing or cheaper to replace.
This type of damage is very common on all cameras with retractable lens or hoods. They do try to build them to take a bit of abuse but sometimes that isn't enough to protect it.
Always check the batteries first but if is it still giving the same fault, your camera is faulty. It should be taken to an authorized repair centre for a repair estimate. Very few digital cameras have any user-serviceable parts.
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Thanks Richard Scott Technical Support New Zealand