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There are most likely some clips that hold it on and it's just a matter of holding your mouth in the right place... You can always try contacting a pfaff dealer. They may be able to show you how to put it back on.
Just wondering. The manual says to remove the accessory tray which is attached to the free arm. There doesn't appear to be a part of the case covering the bulb that should be removed. Did you remove a part of the case covering the needle mechanism and bulb? That could be the issue since the upper case should be removed only by a technician.
Be sure to unplug the machine.
Loosen the screw that holds the needle in place (even though the needle is still stuck in place) and try moving the handwheel so the needlebar will raise to its highest position.
Try to remove the bobbin case from the machine. If the thread is tangled, you can try snipping (patiently and carefully) with small scissors and removing the loose threads with tweezers. Do NOT yank! Just keep working until the thread knot becomes loose enough to actually remove the bobbin case and the needle.
I bought a new Pfaff and was alarmed at how noisy it was, particularly the snips cutter. This was unacceptable and I sent the machine back, but I don't know if all machines with snips make this awful noise.
Is there is a wad of thread that is holding the bobbin captive? If so, you'll need to use small scissors and tweezers to snip away and pull out the threads. Patience!
If the bobbin is actually stuck in the bobbin case, it could be because it is the incorrect bobbin for the machine or the bobbin was over-filled with thread. You may just need to use force to remove the bobbin. It may damage the bobbin and, possibly, the bobbin case. They are both replaceable. Or you can pick up an additional bobbin case and bobbin and try the new ones in your machine.
Are you able to post a picture of what pieces you have? The contact board may not be pressed down all the way or the contact itself may be bent. You should be able to purchase both pieces if needed from a pfaff dealer.
There are two holes running vertically inside the needle arm.........the needles are held firm by very small screws or hex allen keys.........they may have worked loose over time, if they have fallen out and been lost, it is a call to your local Pfaff dealer for advice......be sure to quote model number.
Your User manual may have a diagram to assist.
Have you ever changed the needles since buying this machine ??
Needles ought to be changed every 6 - 8 hrs of sewing, and more often with heavy or abrasive fabric.