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Hello,
Please try the following steps. They could help with your problem. First open this link to hp's download page for your PDA.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?&lang=en&cc=us&pnameOID=420535&taskId=135&prodTypeId=215348&prodSeriesId=420534&lang=en&cc=us
Then select your pda's operating system (windows mobile 2003se or windows mobile 5). then from the following page select the ROM update and download it. Try to master reset the pda (you may find informations about this in the user manual). After you reset the device, don't tap anything on the screen (don't follow the welcome wizard or anything it asks you to do). Just connect the usb cable to the computer. Activesync may try to connect to the pda, may fail or things like this. It doesn't matter what does it do as long as it does something. Now open the ROM file you downloaded and press "next" untill the process begins. If the setup asks you to reset the device or things similar, don't do it. Just continue with the setup and "tell" the program you already done that. Make sure your battery is charged before doing this. Also make sure the pda and the computer are left alone these 10 minutes (that's how long it takes to do the ROM update).
If the ROM update fail, please post a comment and give me the error message and code. We will take it from there. Also please inform me what version of windows are you using and eventually an email adress for me to send various service programs required for the next stage (if the rom update fails to work).
Good luck,
Bogdan
The installations of alarms I have seen over the years were with few exception very very poorly done, and always the cause of the electrical issues like yours and 100's of other problems, the alarm installer always denied there alarm was at fault, but when I restored the factory wiring the problems went away, HUM!, I will bet if you restore the wiring that everything will work again as designed.
You Will need to Hard reset the phone but make sure you back up your info first, because a hard reset will delete all info. To Hard reset the phone hold the two Soft keys which of Dots on them and then while holding those buttons press the reset button located on the bottom of the phone by the Charging port.
Press both the right and left softkeys on the front of the phone while you are pressing the 'soft' reset button on the bottom of the phone. Press Y and then the space bar, let the phone reset and follow prompts, after 3 seconds, it will install the sprint software. I recommend a soft reset after that. Sync, and you're ready to go again!
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