Turning machine off and on didn't work; flywheel won't turn at all.
If this is a Bernina 830 Record and the handwheel is stiff or does not turn, about 98% of the time the machine needs oil. Another problem could be a cracked or broken gear (one or both of the white plastic gears in the top but unless you are very handy, your Bernina tech should probably take care of this repair.)
Mechanical machines need to be oiled regularly just like your car. If the machine sets in storage for a while or is used often but not oiled or cleaned regularly, the oil that exists in the machine will eventually thicken and acts like glue. (Sometimes you can see a dirty-looking dark gold or brownish goop which is usually old oil.) Then your machine is frozen.
There are quite a few oil holes (both in the top and bottom of a Bernina mechanical) that require periodic oiling (see your machine Manual). If the handwheel is frozen, buy a bottle of liquid Tri-Flow Synthentic Oil (from the hardware store) and put one or two drops in all the spots shown in the manual. (DO NOT oil the two white plastic gears or the metal CAMs!!! NEVER use 3-in-1 oil, cooking oil, WD-40, or a generic sewing machine oil from the fabric store. And do not put more than one or two drops of oil at a time as over-oiling will also damage your machine.)
Then, using your hand-held hair dryer, direct hot air into the internal part of the machine (top and bottom). The metal may become very warm to the touch. Then try to gently move the handwheel. Repeat. Even letting it set overnight may help.
Once the handwheel loosens, slowly hand-rotate the handwheel and watch where metal parts move against each other, put a drop of oil in each of those. Be sure to move the selector knobs and oil where metal moves against metal to keep those working.
To maintain your machine, a good recommendation is to oil every time the bobbin thread is changed, every 8 hours of constant sewing, or every six months if the machine is not in use. Use a good quality oil, ie Bernina oil for "mechanical" machines. When oiling, also be sure to brush out the dust and lint (especially around the feed dogs and bobbin works).
If the oil in your tube looks dark colored, throw it out and get some new. I've run across some old sewing machine oil in the can that looked like dark honey and stunk to high heaven. Get rid of it!
Treat your machine well and it will serve you well for many years.
See poage 4 on
https://www.bernina.com/de/SupportData/BERNINA-Nah-und-Stickmaschinen/BERNINA-8er-Serie/BERNINA-820_830/ZB_Fadenschmiereinheit_EN
Testimonial: "Thanks for trying, but I already tried all that while I waited to hear from Fixya. Nothing worked so I ended up driving a total of 3 hours (round trip) to drop it off at the dealer's, unfortunately."
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Would be interested in hearing what the problem was and how it was resolved by Bernina.
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