Motorola Mobility Moto G 16 GB Black Smartphone - Unlocked 1.2 GHz Duad-Core Processor, 1 GB RAM, 16 GB Internal Storage, Android 4.3, 3G, 5 MP Camera Logo
Angellica Reichenbach Posted on Dec 22, 2014
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Moto g 2nd gen screen not turning on

Turning on and off, charging, factory reset by holding down volume and power. still works to make calls because i can hear it, but the screen will not turn on

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  • Official Brand Answer 1,623 Answers
  • Posted on Dec 23, 2014
Motorola Mobility
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1helpful
1answer

PLEASE I USE IRULU BUT I WAS TRYING TO REINSTALL IT BE IT WENT OFF NOW HAVE CHARGE THE PAD BUT HARD TO REINSTALL PLEASE HELP.

You need to fully charge the tablet and THEN do a factory reset. The hardest part is waiting.

Follow the steps provided below to perform a Hard Reset on your iRULU Android Tablet:
  1. Turn your iRULU tablet off.
  2. Press and hold the correct key combinationto boot your Android tablet into Recovery Mode.combinations, which include:
  • Home button + Volume Down button + Power button
  • Power button + Volume Down button
  • Power button + Home button + Volume Up button
  • Power button + Volume Up button
  • Power button + Volume Up button + Volume Down button
  • Power button + Volume Up button
  • Power button + Home button
  1. Release the power buttons once your screen turns on, and the device vibrates. Keep holding the other buttons for 10 seconds.
  2. Your Tablet should now boot into Recovery Mode.
  3. Scroll down to the 'Factory Reset' option using the volume down key.
  4. Select the 'Factory reset' option by pressing the power button.
  5. Now your Tablet will start the hard resetting process.

Once the process begins DO NOT press any buttons and don't try to turn the device off.
Your tablet should now be reset.
1helpful
2answers

I have my brothers droid moto phone he passed away and I want to get it hooked up to Verizon but do not know his password. How can I clean the old password off of the phone and install my password.

Hi @Rock Aduh , are we talking about the password to go in to the phone? If it is, please perform a factory reset.

1. Ensure the device is powered off.
Note If the device doesn't respond to input, press and hold the Volume Up/Down button then press and hold the Power button. When the device screen goes blank, release the Power button while continuing to hold the Volume Up/Down button then proceed with step 3.
2. Press and hold the Volume Up/Down buttons then press the Power button.
Note When presented with the Boot Mode Selection Menu, release all buttons.
3. Press the Volume Down button to tap Recovery then press the Volume Up button.
4. From the DROID triage screen:
a. Press and hold the Volume Down button.
b. Press and release the Volume Up button.
c. Release the Volume Down button.
5. Select wipe data or Factory Reset.
Note Utilize the volume keys to highlight and the Power button to select.
7. Select Yes -- delete all user data.
Note Data wipe may take several moments.
8. Select reboot system now.
Note To set up the device after the reset has completed, refer to Initial Activation and Set up.

Hope this helps. Factory Data Reset Powered Off DROID RAZR RAZR MAXX by MOTOROLA
0helpful
1answer

How xo i fix my moto g 3rd generation? My battery died and i tried to charge it but it wont cgarge or light up saying its charging at 0%.How do i fix it?

Hi Crystal,

This is our recommendation as well.
  1. Plug it into the charger
  2. Hold the VOL DOWN key
  3. While still holding the VOL DOWN key, press and hold the POWER key
  4. Hold both keys down for over 120 seconds. This is more than two minutes and will seem like a long time. You might want to time yourself to make sure you hold it longer than two minutes.
  5. After holding the keys down for more than two minutes, release them.
  6. The Flash Boot screen will display, and the Normal Reboot option will be highlighted
  7. Press the VOL UP key and the device will start a normal reboot.
  8. We're working to eliminate this issue in a future update.

    UPDATE: If you have tried the above and it didn't work, try this:
    • Plug in the phone for 15 minutes.
    • Proceed to Step 2 above.


    • Regards,

      Maya
      Motorola Support
0helpful
2answers

How do I bypadd screen lockbon a moto g

Do a factory reset. This will erase all internal data though.
Switch phone off. Press and hold volume up button and then switch on. Should get a menu which allows factory reset. Use volume and on buttons to navigate menu.
Mar 17, 2016 • Cell Phones
0helpful
1answer

I got a Motorola Moto E (2nd Gen) from a friend her grandfather that passed away gave it to her. and it got factor reset so now when I power on the phone it ask for the previous email account that was

Found this info to do a hard reset on Android Geek.

Apply the Hard Reset using Hardware buttons

  1. First of all, turn off your phone (press power button and select "power off" or keep pressing the power key for 15 seconds).
  2. Enter fastboot mode on your Moto E.
  3. From fastboot mode use volume down / up buttons in order to scroll up and down.
  4. Highlight recovery option and select by pressing the power button once.
  5. Good; now from recovery select "wipe data factory reset".
  6. In addition you can also choose "Wipe cache partition"; from main menu of recovery pick "advanced" and then select "wipe dalvick cache".
  7. Done.


1helpful
1answer

I just bought a used ZTE N9130 cell phone when I charged / powered it up the screen is pattern locked. How do I factory reset this phone ?

To perform a hard reset, or factory reset, then there are a number of methods to try:

1) From the home screen, press Menu - Settings - Privacy - Factory data reset - Reset phone. It may ask for a password. Then select Erase everything

If the phone is totally unresponsive, even after a reboot, then try the following methods.

2) While the phone is turned off, press and hold the Volume Up and Volume Down buttons together. Then, while holding these, press and release the Power button (keep holding the volume buttons). The phone should turn on and a menu will appear. Press the Volume down button to navigate to the Recovery option. Press the Volume Up to select (if that doesn't work, use the Power button to select). A yellow triangle and an Android logo will appear. Press the Volume Down and Volume Up button together and a recovery menu should appear. Use the Volume buttons to move to the Wipe data/Factory reset option and then press Power to select. Again, use the Volume Down key to choose Yes and press the Power button again to select.

3) While the phone is turned off, press and hold the Volume Down button. Then, while holding, press and release the Power button. A menu should appear. Use the Volume down key to go to Clear Storage. Use the Power button to select the option. Then when asked to confirm, press Volume Up for Yes.

4) While the phone is off, press and hold down Volume Up + Home + Power buttons at the same time. Then release the buttons when you see the Logo. Use the Volume Down button to go down and the Home or Power key to select. Choose the Wipe data/Factory reset option. Then Select Yes to delete all user data. Then choose to reboot the phone.

5) A final method is to enter the code into your phone's dialer: *2767*3855# This method will not give you an option to reverse the process, so be careful! This method will only work if you can boot into your phone. - See more at: http://www.phonetipsandtricks.com/tips/zte-warp/how-to-hard-reset-factory-reset-31/#sthash.9JNbyTkc.dpuf
1helpful
4answers

How do I factory reset my Motorola Moto G xt1028?

Eliu-

Follow the reset instructions here for your Moto G. Reset my device

Mark
Motorola Support
0helpful
1answer

Tablet will not charge or turn on

You may have to reset it. let if charge for about 24hrs, 10hrs may work fine too and With the device turned off, press and hold the volume down button, and then briefly press the power button. - Wait for the screen with the three Android images to appear, and then release the volume down button. - Press volume down to select clear storage, and then press power. - Press volume up to start the factory reset. if this doesn't work your charging port may be lossened or damaged, have a technician check it.
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