How do I change one of the names on the primary greeting

i can't say for sure but this links may have the answer for you if you don't happen to have it with you it is a you tube video. good luck.

http://www.telephonesystemsdirect.com/phones/recording-the-day-greeting-on-an-idcs-28d

The recording you need to change is the "name in the company directory".Thats done by entering thier mailbox pressing the admin soft key then pressing the number 1, saying both thier first and last name and pressing ok.

The persons name is recorded in their personal mail box.Thats done by pressing open voicemail or feature 981 followed by their password, press 8 or admin and press 1 to re record thier name in the company directory.
To re-record greetings, enter Feature 983. if your system has 2 digit intercom #s your default password is 120000 if your system has 3 digit intercom #s your default password is 1020000. once you have entered the password you will see 3 selections you can make .use the three soft keys under the display and select AA (auto Attendant). next press greeting and greeting again. next it'll ask for the greeting number your probably working with greeting 1. press record to start and ok when finished. dont forget to save the greeting or it will be deleted if you exit early. hang up when finished.

If you recieve the message "mailbox locked" then the password was incorrectlyentered too many times.
To reset your password press feature 983
the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

As far as setting up your Mailbox, press your open mailbox key or press feature 981.
When prompted to enter your password enter the password of 0000.
The voice mail will make you change and confirm your password at this point. your password can be between 4 and 8 digits but cannot start with a 0.
after the password is changed the voice mail will make you record your name for the company directory. once the name recording is accepted, the mailbox will be at your main screen.
To record a greeting for your mail box,
"8"for admin
"2" for greetings
"1" for record
"1" for primary greeting
"'1" to record your greeting
at the tone record your greeting
"#" to end recording
after you record press 1 to listen 2 to retry or # to accept
press "rls" key when finished

Press "Feature 9 8 1" to open the mailbox.
The system will prompt you for the password - enter the default password "0 0 0 0". The system will prompt you to change the password - it must be between 4 and 8 digits, and cannot start with zero. You may have to enter your new password a second time.
Next the system will prompt you to record your name for the company directory (ie: "John Smith at extension 23"). You have the options to listen to your recording, retry, and accept it.
This will bring you to the mailbox main menu, where you will see how many new and saved messages you have. Finally, you can record a mailbox greeting. Press "ADMIN", "GREET", "RECORD", "PRIME". Here you can record your primary greeting. Press release or hang-up when you are done.
Hope this helps!

From your set, dial: -> FEATURE 9 8 1 -or- the voicemail key -> Put your password in (if this is a new install 0 0 0 0 is your temporary password) -> You'll hear your name and how many messages you have -> now press the number 8
Pressing 8 is to get into the adminsitration of this mailbox, and listen to the prompts. This is where you can change the password, name, greeting. You want to change your primary greeting.
Good Luck!

Hi Cindy,

a couple of requirements here;

1~ you need to know the VM huntgroup number ie; number dialled to access the voicemail system
2~ the administrator mailbox number usually, 999 or 9999 by default
3~ the admin vm pin code which is usually 8642 by default

basic menu selection;
4 change system gereetings
1 change primary greetings

the system will supply voice prompts to allow you to change system greetings,
The superkey is the Blue key on the top left of the set

4 sys gereetings
1 pri greeting


if you are trying to change AA greetings follow the above just change the VM box number to the one associated with the Auto attendant alternativly you can configure the greeting from the System administration tool under the following ;

Sys Administration menu -> Voice Mail -> System audio files Update

select the AA greeting and greeting type

check on line just type in norstar mail they are everywhere..

the instructions are in your owners manual sir...

In order to record an alternate greeting, you sign into your voicemail. Select Admin, Select Greet, Select Choose (and select which greeting you would like to use eg..Prime or Alt) Once you select the greeting. The voicemail is set to use that greeting. To record that greeting, go back into Admin, Select Greet, Select Rec, and record and save your greeting.