Why is my sound coming out distorted or not at all?
Every sound i try comes out distorted like robot noises even with the headphones. most of the time no sound comes out at all when i touch the pad. just got this thing and am using it for the first time thinking it is broken
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can mean several things. The crackle is subjective and can mean distortion. Distortion most of the time comes out of the amplifier. Could be you have blown a capacitor in the power supply of the amplifier, making it work with quasi half the voltage. There is no need to change the polarity on a speaker, because when one is not working infuse, it won't distort the music. You only could have difficulty with the stereo sound. It could be a bit unclear where the sound is coming from and could sound a little less powerful.Check the speakers on a different amplifier, to hear if I'm right. Only if you switched on sound while the amp was giving full power, you could have blown the speakers, but most of the time they don't give any noise after that.
This is more likely a problem with your sound card than the speakers themselves. Next time it happens, try plugging in some headphones or other speakers into the same port on the computer. Most computer hardware is not designed for good ground isolation and digital artifacts can come through.
The other likely answer is a problem with the cables. Try wiggling the cables, especially near either end, and see if you can find a spot that makes the sound come and go. If there's a break in ground at a connector, or a short to ground in the cable, that can also cause unpleasant distortion in the speakers.
First thing you wanna do is to try another set of headphones. If it still sounds muffled then theres a fault in the audio output section and these things are non user serviceable. Your gonna need to send back to the manufacturer. Good Luck