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The sound fades out when musical interludes come on, comes back when people speak, can hear a very faint description of what is happening when music is on. Can anyone help as it's very annoyin

Re tuning it, have done this twice but still doing it

Posted by Sarah on

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Mike LaPres

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Navigate to your audio settings and disable "smart sound."

Posted on Dec 15, 2014

Testimonial: "I don't have smart sound, any other suggestions?"

  • 1 more comment 
  • Mike LaPres
    Mike LaPres Dec 16, 2014

    Disable The SAP programming. It is typically located on the remote of modern TVs. It stands for "secondary audio programming" or "supplemental audio programming" depending on the TV brand and is intented to assist those who are hard of hearing, for those TV channel broadcasts that have enabled it.

  • Sarah
    Sarah Dec 16, 2014

    I don't have SAP on the remote and I've gone through every sound button on the remote and tv but it's still doing it. Any other suggestions?

  • Mike LaPres
    Mike LaPres Dec 17, 2014

    Re-submit your question with your TV brand and model, and what you're trying to watch with it...working in the blind here.

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Maybe your headphones are pulled out halfway.
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