Question about Sony Cyber-shot DSC-W90 Digital Camera

11 Answers

Dsc-w90 when i turn on the camera the lens goes in and out about 3 times then i get this warning that says "turn the power off adn on again". I can't take any pictures what do i do?

Posted by hectorg511 on

  • 11 more comments 
  • Alix881 May 25, 2008

    hi, for some reason when i turn my camera on the lcd screen is completly black. i can sitll take pictures and view them though. whats wrong? why does the screen work when i view pictures but not as im taking  the pictures?


  • savagewind Aug 12, 2008

    I have the same problerm turn camera on lens goes in and out 3 times than the error message turn camera off than on

  • mattyksa Oct 03, 2008

    When switching on the camera as the lens extends there is a sound like gears grating, and the same problem as above

  • tomdesim1 Oct 26, 2008

    When the battery died the lens was out. With the full charged battery the lens doesn't go back in and the camera says to turn power back off....I keep powering on and off but no change, lens is still stuck.

  • alimoo Nov 14, 2008

    when i turn on the camera the lens goes in and out about three or four times and then the camera says "turn off and turn on again", but it still doesn't work, so i can't take pictures.


  • Anonymous Dec 10, 2008

    Oddly enough if worked for me too, hilarious. Thanks

  • Anonymous Jan 12, 2009

    when i turn on the camera the lens goes in and out about 3 times then i get this warning that says "turn the power off adn on again". I can't take any pictures what do i do?

  • little_mi269 Feb 21, 2009

    i have tried hector's remedy but to no avail. the lens sounds as if it is stuck. help.

  • buffhornet19 Feb 27, 2009

    I have the same problem where the lens goes in and out 3 times and then it tells me to turn the camera off and back on again. I tried the "smacking" technique but it did not work. Does anyone know why this didnt work or anything else that I can do to fix this problem?

  • keigger Mar 14, 2009

    it keeps going in and out and tehn makes me turn it off. but it doesnt do anything. i can look at my pictures but not take any new ones. wtf

  • arnosrat Apr 11, 2009

    Identical problem. turn camera on, the lens goes in and out three times and then the message to turn the camera off and on. just got through "chatting" with sony. he says it may be because we bought a non-sony battery (we bought a Digipower replacement for the Sony OEM battery). we tried resetting the camer and reinitializing it but to no avail. so we're now going to have to spend another $40+ on another battery (this time a Sony) with NO guarantee that it will solve the problem. frankly, i'm surprised that with so many postings of this problem, Sony has NO idea what the problem could be. if they KNOW its the battery, then just say so. Have others had this problem after you replaced the Sony battery with something else? If so, the tech knew nothing and i'm going to have to spend $111 to fix it.

  • Anonymous Apr 23, 2009

    Same problem- smackey no fixey. Camera's a piece o' crappy.

  • barbtaylored May 03, 2009

    I bought a new non Sony battery and the same message appeared. Happen to find this page on the web and your suggestion. Was skeptical, but did the smacking anyway, SURPRISE - it worked just like new.
    Thanks for the help!

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11 Answers

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This is a very simple solution. i have researched and looked for this solution in the past and works very well.

  1. you will need to turn off the camera and hold the camera on the edges in a way that you wouild hold a pack of cards
  2. you will "smack", or "pack" on all sides besides the side that has the buttons. carefull to hold it steady and not too tight that you would squeeze the lens or LCD screen on the back.
  3. this will cause it to resync in.
this method is very silly but works 100% of the time due to the fact its like smacking a old television back in the day as if you were trying to get better reception.

let me know about this

Posted on Nov 11, 2007

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Anonymous

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I tried the smacking solution and it didn't work for me. What did fix my problem, was to turn on the camera, wait for the message to appear, then open the battery compartment and take out the battery out while the camera was still on. I then put the battery back in, turned my camera on and it worked. Hopefully this works for somebody else

Posted on Jul 06, 2009

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Anonymous

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It worked for me too!

Just saved $110. Thanks si nycg!

Posted on Jun 28, 2009

Anonymous

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Thank you, it worked!

Posted on Jan 24, 2009

Anonymous

It worked for me!!! Thanks!

Posted on Oct 20, 2008

Anonymous

Damn, I read this and I was like "that kinda sounds retarded, but anything is better than this, so it won't hurt to give it a try"

5 seconds later, it works

so yeah, this method actually works

Thanks

Posted on Sep 14, 2008

Anonymous

Thanks mate!!! This worked well. Hopefully it will last.

Posted on Aug 22, 2008

Anonymous

Damn in it worked! My camera is as good as new!!! =)

Posted on Jul 28, 2008

Anonymous

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So, I tried all the suggestions on this post. I smacked it, I removed the battery while the lens was moving, and I moved the program dial around, but nothing worked.

Here's what worked though.. With the camera off, and the lens retracted, I pushed down on the lens with my thumb, going in circles around the lens. That did it and now it works!

Posted on Aug 24, 2009

Anonymous

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I wasn't able to fix it with the suggesting smacking.

However, I can get it working if I keep turning the mode selector dial over and over while the lens keeps going in and out. I'm finding 90% of the time I can get the camera to kick in and start working. Set it back to the auto mode (green camera icon) and it works fine until I turn the power off again.

Posted on Mar 06, 2009

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Great i am from colombia i take the camera to a technician and he was worried about opening the camera, so he game me it back with no solution, then i realized of this web page and i got this simple but useful solution...... great my camera is working again thanks a lot....

Posted on Nov 03, 2008

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Camera turns on, lens cyles (in and out) 3 times, then camera displays a message "Turn the power off and on again" superimposed on the display. Image is not in focus and camera will not take picture, just...


Hi,
This is lens mechanism problem and lens assembly will be replaced to fix the issue.
Lens tries to correct its mechanical error three times then gives up and you see turn power off and on again display in lcd. If camera is under warranty, please call Sony to get it fixed or take camera to local camera repair shop if its out of warranty.
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Lens goes in and out four times then ask to turn power off and on


Option 1:

Try Initializing the Camera as follow; Initializing the Camera will reset the settings of the Camera to the factory settings including date and time. It will not delete any data saved in the Camera.

1. Touch the HOME and select the SETTINGS menu in the Camera.

2. Now, please select the MAIN settings menu.

3. Then select the INITIALIZE option under the MAIN Settings 1 menu.

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Aug 26, 2009 | Sony Cyber-shot DSC-W80 Digital Camera

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Aug 06, 2009 | Sony Cyber-shot DSC-W90 Digital Camera

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When camera is turned on, screen goes white with comment "please turn camera off adn then on again", lens won't retract or will retract, but opens up again after camera turned off...


Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

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The lens is jammed.
This is a result of damage to the gear in the motor asssembly.
The gear teeth have been broken off & as a result the gears that drive the opening& closing of the barrel dont mesh together resulting in the jam and your 4 beeps!!

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