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Mamatha Posted on Nov 29, 2014

I am getting the following error: "Wrong Cartridge. Use the introductory cartridges that were shipped with your printer".

Beging showing 2 blue ink catridgeses are empty so, I purchased new 2 blue catridges same hp, now also showing same, what to do?

1 Answer

Sanjay Puri

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  • Contributor 32 Answers
  • Posted on Nov 29, 2014
Sanjay Puri
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If they are new cartridges hp will solve

5 Related Answers

Anonymous

  • 1 Answer
  • Posted on Jan 20, 2008

SOURCE: Overiding Empty Cartridge error for Dell A10 962

Hit the options button (just under the digital display on the printer) (and between the two arrows) 10 times. The hit the +arrow once to change. Go through the change motions again and you should get a new ink read.

Jim

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CheckitRight

  • 1363 Answers
  • Posted on Aug 25, 2008

SOURCE: HP Photosmart D7160 insists ink cartridge is empty; won't print

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00414417&dlc=en&product=1156652

Anonymous

  • 89 Answers
  • Posted on May 27, 2009

SOURCE: Error message on HP 2800 business inkjet, message reads 1% ink left on brand new cartridge

Hello,

View the user manual here. http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00449611/c00449611.pdf

go to page 60 and follow the instructions for replacing the ink cartridge, remember to have the printer on when you do.

Then go to page 62 and allign the print head automaticly following the instructions it gives.

This will re-callibrate the ink level on the printer and should read correctly for you.

Thanks
CompuFirm

Joed911

JDTec

  • 4338 Answers
  • Posted on May 31, 2009

SOURCE: False error empty cartridge

HP C6280 reset:

Reset the All-in-One to the factory default settings by using these instructions:
1) Press Red Eye Removal & Print Photos button simultaneously
2)Enter Special Key Combo is displayed on the screen.
Press and release in sequence "Red Eye Removal", "Print Photos", "Red Eye Removal"
Display should say "Support" and display the FW rev XXXXX.
3) Press Right Arrow button until "Reset Menu" is displayed. Press OK.
4) Press Right arrow until "Semi full Reset" is displayed.
5) Press OK.
Now, check the functionality of the All-in-One.




If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Anonymous

  • 2 Answers
  • Posted on Jul 03, 2009

SOURCE: HP c6280 Won't load ink cartridges

Per HP:
Hold “print photos” button and “red-eye removal” buttons together, release
ø Then press the “red-eye removal” button, release
ø Then press the “print photos” button, release
ø Then press “red-eye removal, release

ø Scroll to “resets menu”, click ok to select
ø Scroll to “Options” semi-full reset, ok

The printer then powers off and wait a couple of minutes. I believe the printer turns back on (or maybe the user needs to power back on after a few minutes). The refills then work.

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View the user manual here. http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00449611/c00449611.pdf

go to page 60 and follow the instructions for replacing the ink cartridge, remember to have the printer on when you do.

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