- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Please try these general troubleshooting steps for paper jam issue: Turn off your printer to allow the paper feed rollers to turn freely. Remove the rear access door and check the pressure rollers. Verify that they are clean and clean the rollers with a soft towel if needed. Check if there is any jammed paper in this section and remove the jammed paper from the rear access door opening. Make sure that there are no torn pieces of paper in the fuser area and duplexer slot. Check if the carriage moves freely. Use both your hands to remove the paper that is stuck in the roller in order to avoid tearing of the sheet. Discard any paper that is damaged, and then reload the paper into the paper tray. Unlock the print cartridge access door. Check if there is any packaging material or paper debris stuck on the small metal pressure rollers that ride on the main feed roller. Do not mix different types of paper. Load only one type of paper for a print job. Make sure that the paper meets the paper-handling specifications. Slide the paper-length adjuster against the end of the paper stack and do not overfill the input tray. Connect the power cord and turn on your printer. Try to print a sample and if the error persists, then try to reset the printer. Try to update the driver. If nothing works, then service the printer. 123 HP COM Setup Printer Quick Setup and Install Support
Was printing recently and paper tray ran empty. Then cartridges jammed to the right side and bottom two lights flashed continuously, in spite of disconnecting power, restart, etc. Finally, in attempt to change ink cartridges, pushed down on housing for ink cartridges and heard a click. They were jammed in the far right position. Restarted printer and all worked fine. Not very techy, but it worked!
HP are notorious for this sort of error reporting, not very helpful at all.
On your first point; Is the cartridge an original HP cartridge? If it is then remove it and re insert it pushing it home firmly. If not then either get a cartridge from a reputable clone supplier or use a genuine HP one.
Next point; Inspect the paper route minutely for debris and identify and clean the paper switch, which is a tiny micro-switch and can become jammed closed just with paper dust.
if its a **** shell unit pull out the ink cartridges, flip unt over and access it from the bottom( like a toaster) see if you can locate the paper on that side. if u can it should work fine again. then filip over and re insert your cartridges and print
Remove any paper trays. Inspect them for wrinkled or damaged paper.
Also open the back cover of the printer if this model has one.
Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.
If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.
Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.
If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
see alternative if the problem is still not solved.
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.
Open up the top and look into the cartridge/paper print area. Look in the corners, Sometimes little pieces of paper can still be stuck there. Once you are convinced that the paper and cartridge path is clear then...
Pull out the paper tray. Look inside the opening. If there is paper there then pull it out.
Take all of the paper out of the paper tray.
Turn it over (paper on top is now on the bottom of the tray)