Question about Lexmark X5470 All-In-One InkJet Printer

3 Answers

Lexmark x5470

Printer keep saying right cartridge incorrect,can't recieve faxs,will not copy. I put the color cartridge in the right slot, printer saying right cartridge is missing.

[email protected] cell-phone-225.223.0919 home 225.336.1932

Posted by sugg on

  • 9 more comments 
  • Big Eddy Nov 27, 2007

    I have removed ink and unpluged power supply on my lexmark,tried differnt color cartridge. All it does is tell me my warranty is out and no cartidge in right side, so what I refilled a cartridge and now it wont work any more because I didn; pay $30 for ther ink again.Thanks foer any help, or I have a really big paper weight or one good target.

    Thanks Big Eddy

  • Kilarose Jan 07, 2008

    My original ink cartridges when I bought the printer ran out of ink. I replaced both the black and color ink cartridges but the printer message says the "right cartridge missing" (which is is the color cartridge). I've taken it out and put it back in several times but get the same message. I've also tried using a pencil eraser to clean the tip and still get the same message. I know I have the right cartridge and installed it correctly. Also, only will print black and not color. Help!

  • mefrustrated Jan 08, 2008

    I correctly replaced both the black and colored ink cartridges and now it won't print. Says incorrect and then unsupported cartridge. Please help me.

  • Magikall Feb 05, 2008

    I bought a 31 Photo Ink Cartridge for my x5470, I triple checked the box and the printer model. It is supposed to be compatible with my printer. I get the "Right Cartridge incorrect" thing. Reminds me of "PC Load Letter".

  • gonedoodley Mar 04, 2008

    I had just replaced the color ink in my printer, and it keeps telling me, right cartridge missing.. It is the right cartridge! Help!

  • Anonymous Mar 08, 2008

    have un pluged printer. also have checked if cartridge is in correctly and it is.

  • Anonymous Apr 27, 2008

    Same problem - different model - X4580.
    I've had more problems with this printer in 6 months than I've had with

  • Anonymous Sep 24, 2008

    same prob with mine. the cartridge is brand new AND genuine lexmark...

  • Anonymous Mar 31, 2009

    It is my left cartridge that the printer says is "incorrect". However, I had a Lexmark cartridge in it. So, I put a new Lexmark cartridge in and I could print for about 11/2 hours then it came up with the same message and now won't print anything.

  • Lisa Vacanti
    Lisa Vacanti Mar 01, 2014

    I have the same problem Big Eddy, I might as well buy a new printer the inkjets cost more then the printer. So did you find a solution?

  • Anonymous Mar 19, 2014

    when I install a new color cartridge in my Lexmark X5320 printer it keeps saying right cartridge missing.

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3 Answers

Anand Kumar

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A Right Cartridge Incorrect message generally indicates a communication error between the All-In-One and the cartridge. This can be caused by a faulty cartridge; however, it may be due to a simple interruption in the communication between the cartridge and the All-In-One.
The procedures below will help you to identify the cause of the error and resolve the issue.
Rebricking the All-In-One and Resetting the NVRAM
NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step Action 1 Power off the All-In-One and remove the power brick from the back of the unit. Wait 20 seconds. Then reinsert the brick and power the unit back on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.
2 Reset the NVRAM of the All-In-One
Did the error message return?
Yes: Continue to Checking the Cartridges.
No: Print a test page. If the test page prints, the error is resolved.


Checking the Cartridges
NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step Action 1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover. 2 Power off the All-In-One and remove the power supply brick from the back of the unit. 3 Reinsert the power supply brick into the back of the All-In-One and power the unit back on.
Does the error message reappear?
Yes: Skip to Contacting Lexmark. There is a hardware issue with your printer and you need to contact our technical support center.
No: Continue to step 4.
4 Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts (click here for instructions). Continue to step 5.
5 Power the AIO on, reinsert the black/photo cartridge, and close the top cover. Power the All-In-One off and then back on.
Does the error message reappear?
Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Continue to step 6.
6 Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then back on.

Does the error message reappear?
Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Try printing a test page. If the test page prints, the error is resolved

Posted on Mar 14, 2008

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Anonymous

Piece of **** printer. Hate this damn thing

Posted on Oct 06, 2008

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Anonymous

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  • 29 Answers

Fiend your solution direct from Lexmark. Here is your solution

lexmark   x5470 - 6741fae.jpg

http://www.lexmark.com/printer/prob676ijt65/solution
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Posted on Mar 03, 2009

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