The controls work to change the channel and on and off but not the volume, even manually trying to turn the volume on it doesn't work
Check whether the audio is muted by accidental press at remote control button. Enter its sound menu, and check it. If muted, as you know there will be no audio output. If not muted, check the speaker/s. If found OK; check and replace the damaged component/s at its audio output section circuit board. If needy, replace this board as card basis. If you wish to get some details; check the site linked here. Surf the site with patience. Pull up older posts. Surf the site with patience.
http://electronicshelponline.blogspot.com/
Try changing the input device to something you are sure, works such as a DVD player. Look for any loose contacts in RC jacks/sockets/Cable. Look for jammed buttons on remote and/or on control panel. Try removing the batteries from remote and operating from the control panel of TV. If these are ok, Switch off TV manually, switch off power, remove plug and retry after 48 hours. If problem persists, please refer it to a qualified service technician.
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