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It's not easy to fix this problem, because these locks do not shim open and it's not obvious how a person could figure out the old combo. I was able to loosen and remove the security screws, disassemble mine and repair it. They are very tricky to reassemble and it took me hours to find the spring that was out of position. The root problem was the lock did not clear when the shackle was pushed in. Until I figured that out, it would take up to 30 tries to get it open. The security screws are Metric - so you can replace them with regular screws until you get it working. If you do open the case, there are a lot of small parts inside, including a bunch of springs.
Make sure you push the shackle down firmly to clear the lock and try the combo again. It is possible to open it by trial and error, but not easy. I have removed the security screws and repaired one, but it was tricky to reassemble. The problem with mine was a spring that slipped out of position and the lock wouldn't reset correctly. There are a lot of parts inside, so chances of getting it to work correctly are not good unless you're really good with complex mechanisms and puzzles.
Hi. There is no factory fixed code. Thieves would be the first to benefit from such feature! The factory code is uniquely associated to the safe serial number and it is stored in Sentry protected database. When original code is lost the only way to unlock the safe is bay following Sentry's procedure.
Contact Sentry immediately. They will first try an
emergency unlock code, and then they will give you instructions in case
the safe must be serviced. Here the contact:
Call or Email Us
Try 2 options: 1. just squeeze the shackle twice and pull it out. This is in case you forgot to enter new combination. 2, Make the 2 combination together, the old and the new as one sequence. This in case you forgot to squeeze the shackle before enter new combination