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Posted on Nov 22, 2017
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My hp wireless mouse has stopped working. the wireless keyboard does work. I have gone through all the recommended procedures by HP, new batteries, pressing the connect buttons on mouse and receiver, system restore, replugging receiver into new USB. None of procedures worked. I'm temporarily using a wired mouse. Please advise

2 Answers

Larry Ng

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  • HP Master 14,598 Answers
  • Posted on Nov 23, 2017
Larry Ng
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The classic impossible questions again.
LACKING all facts. over 13 years of wireless mice sold by HP(wow) why post lacking real names of all things there, fully.?

NO HP PC stated it has a name and model number
NO TUPE of PC stated, desktop or laptop.
NO stated, ? XP , VISTA
no mouse model stated, it has model
100 of models. since year 2000.

  • Anonymous Nov 23, 2017

    ask at hp, let them nag and pump you with facts. they wont help either,
    no body can lacking what you own.

    here they are, posted here 100000000 times now

    https://h30434.www3.hp.com/


    the real HP, is there. at their forum.

×

Bill Boyd

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  • HP Master 53,816 Answers
  • Posted on Nov 22, 2017
Bill Boyd
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It is possible that the driver for the mouse has a problem
click on the mouse in the control panel, click on properties, click on drivers , uninstall
when done go to hp web page , find drivers for mouse and down load it again

  • 4 more comments 
  • Bill Boyd Nov 23, 2017

    the device manager only manages known devices in the system
    it does not manage what it knows nothing about and if there are no device drivers , it cannot manage the device

  • Bill Boyd Nov 24, 2017

    As I said , if it can't see them it can't manage them and you say they are marked as unknown
    exactly what I said and I will say it again if it cannot see them (unknown) it cannot manage the unknowns

  • Anonymous Nov 24, 2017

    now you nailed it.
    if it can't match VEN + DEV then it's unknown local. but if you connect up the internet
    the you have 2nd chance, NOT XP. it's dead.

    all of this is covered in A+certs.
    even on the wiki. too.
    the OP is probably wired now for ever.
    so this is all moot.

  • Bill Boyd Nov 24, 2017

    well anonymous , you certainly know your stuff
    pity that there are two things wrong
    first is that you talk in tech language and the average person has no idea of what you are on about
    your comments are heartless IT babble and makes me think that the anonymous tag is in fact a university experiment using AI to answer IT questions
    All explanation but no meaning or understanding

  • Anonymous Nov 24, 2017

    Unknown means no matchup, but is in fACT known, a fact that is.
    it's like old phone directories, NOT listed
    but there is phone and a person.
    so is not unknown really. same deal.
    1/2 folks reading this go what's a phone mom.
    or what's a phone book, eek.

  • Bill Boyd Nov 24, 2017

    you have said this before
    call your technician to get you out of the reply loop

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5 Related Answers

Anonymous

  • 71 Answers
  • Posted on Nov 10, 2007

SOURCE: wireless mouse won't work on hp multimedia cordless keyboard and mouse

Try changing the batteries in the mouse and then press the little sync button of both the mouse and the wireless receiver.

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Anonymous

  • 23 Answers
  • Posted on Feb 14, 2008

SOURCE: cordless keyboard

Dear Peachfuzz,

It seems that u have Multimedia KeyBoard what u have to do is just unistall the keyboard driver and restart the system then reinstall the keyboard driver it will solve u r problem.



Regards,
Bittu_8

Anonymous

  • 76 Answers
  • Posted on Apr 17, 2008

SOURCE: Constant reseting of HP Wireless (P2360AA) USB Keyboard and Mouse Kit

check some Option Driver's control Panel system - Hardware - Device Manager - go to Keyboard's Up Date Drivers your Problem Solove ok

Anonymous

  • 8637 Answers
  • Posted on Jan 20, 2009

SOURCE: HP 3 button wireless optical mouse

Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver button and then press the button on the mouse. This should be done whenever you change batteries or glitch.
Hope this helps you. Bud

Anonymous

  • 1 Answer
  • Posted on Jul 03, 2010

SOURCE: hp wireless keyboard not working

These keyboards only seem to work with a certain type of battery. I found the best results with a plain ALKALINE battery. I'm specifically using an Energizer, but I would guess most any Alkaline would work.

My original battery went dead after 6 months, and I replaced with a rechargeable Nickel-metal hydride (NiMh). My keyboard started behaving sluggish less than 24 hours later. I thought there was no way it was the battery, because these are the batteries that last forever in a digital camera (when Alkaline's get drained in about 1 hour in a digital camera). I tried ever fix possible, even blaming it on a new wireless router I had put in. I changed the router's wireless channels, removed cordless phones, and about everything else.

Finally I put another set of rechargeable batteries in, and everything worked great for about another 24 hours. I then decided to go back to a plain Alkaline battery, and all has been well for over a week now.

I'm sure that's not the issue for everyone, but maybe it will help some. So many of the batteries today are made for digital devices, and we had to look specifically for the Alkaline, making sure not to get a NiMh or Lithium Ion battery.

Scott
http://Twitter.com/ScottStevens
http://onlyscott.com

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Related Questions:

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1answer

Hp touchsmart 300

From the User Guide at... http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=4174137&

The wireless keyboard and mouse are pre-synchronized, for your convenience, to work with your

HP TouchSmart PC. The keyboard and mouse should work immediately after you pull the battery tabs to

activate the preinstalled batteries, and then turn on the mouse (A).

You may need to manually synchronize the wireless keyboard or mouse if they are not functioning.

To synchronize them:

Make sure the keyboard and mouse are next to the HP TouchSmart PC, within 30 cm (1 foot) and

away from interference from other devices.

Keyboard: Press the Connect button on the bottom of the keyboard (B) for five seconds. The blue

activity LED on the wireless receiver illuminates when the synchronization command has been received

and turns off when synchronization is complete.

Mouse: Press the Connect button on the bottom of the mouse (C) for five seconds. The blue activity

LED on the wireless receiver illuminates when the synchronization command has been received and

turns off when synchronization is complete.

If this does not work, remove and then re-insert the wireless keyboard and mouse receiver from the back of
the computer and then synchronize the keyboard and mouse again.

Fr

1helpful
1answer

I have an HP wireless mouse and keyboard, my mouse suddenly stopped working, how can I fix?

It is possible the mouse needs new batteries or needs to be charged.

Try replacing the batteries to see if the mouse starts working.

If that does not work then try re-inserting the wireless receiver into a different USB slot.

Please rate this if you found it useful.
0helpful
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I have a wireless HP Keyboard/mouse. (SPS # 481019-001. The receiver (usb) # is 481021-001. My problem is that the keyboard works great and the mouse does not work at all. I have no idea why. I put new...

From the manufacturer's web-site:

http://h10025.www1.hp.com/ewfrf/wc/product?product=3807046&lc=en

the specifications state:

•Energy efficient : Conserve energy with PC sleep button. Monitor battery level with convenient on screen battery level indicator. Long battery life (keyboard - 12 months typical, mouse - 4 months typical).

So, the mouse _DOES_ need a new battery. Take it to a computer-store, to get them to sell you a new battery, after showing you how to remove the old battery.
2helpful
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How can I fix my Hp wireless keyboard which has stopped working? The mouse works fine and I replaced the batteries , but still no solution.

go to following link from HP and recheck things again.. if things still dont work then contact HP to get the mouse replaced.. http://tinyurl.com/y8ek43e
let me know if this resolved ur issue.. regards, guru
0helpful
1answer

My hp wireless mouse does not work and i cannot sync it to my PC. the wireless keyboard works fine and i am able to sync it. how do i fix my mouse problem?

Remove the battery of the mouse and install new one and then press connect button from the mouse side and the receiver side also.
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Wireless mouse stopped working. green light works

This can happen when the battery's are starting to die. Replace the batteries and then test the device again.
5helpful
4answers

Hp wireless keyboard not working

These keyboards only seem to work with a certain type of battery. I found the best results with a plain ALKALINE battery. I'm specifically using an Energizer, but I would guess most any Alkaline would work.

My original battery went dead after 6 months, and I replaced with a rechargeable Nickel-metal hydride (NiMh). My keyboard started behaving sluggish less than 24 hours later. I thought there was no way it was the battery, because these are the batteries that last forever in a digital camera (when Alkaline's get drained in about 1 hour in a digital camera). I tried ever fix possible, even blaming it on a new wireless router I had put in. I changed the router's wireless channels, removed cordless phones, and about everything else.

Finally I put another set of rechargeable batteries in, and everything worked great for about another 24 hours. I then decided to go back to a plain Alkaline battery, and all has been well for over a week now.

I'm sure that's not the issue for everyone, but maybe it will help some. So many of the batteries today are made for digital devices, and we had to look specifically for the Alkaline, making sure not to get a NiMh or Lithium Ion battery.

Scott
http://Twitter.com/ScottStevens
http://onlyscott.com

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HP Wireless optical mouse stopped working

You will need to "pair" it with the receiver.  Look on the receiver and you will find a button.  press it then press the button on the mouse.
Then wiggle the mouse around.  You should see the pointer move.
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