Question about magicJack PLUS VOIP Phone Adapter

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My magic jack plus will not work and I am wondering if the electrical connector is bad.

How do I determine if it is the electridal plug or the magic jack adapter.

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2 Answers

C. David Graves

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There is a blue power light on the magicjack plus, near the word "plus". Check for that light.
With your Magicjack plugged into the AC wall socket thru a power module, is the blue light on or off? Try plugging the magicjack directly into a USB port on your computer. Does the power light come on now?
If that light is on when plugged into a USB socket and off when plugged into the AC wall socket thru the power adapter, then the problem is the power adapter had failed.
Power adapter module failure is a common problem with the magicjack.

Solution:
Magicjack is aware of the problem and offers a replacement power supply. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".

Posted on Dec 25, 2014

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Big Poppa Lovin

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Go to the magic jack website and update your adapter. Also try different USB ports and reboot your computer with magic jack connected. If the computer does not recognize the adapter, try disconnectin and reconnecting into different ports. There is a update option on magic jack website and tech support as well.

Posted on Nov 05, 2014

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1 Answer

Magic Jack Plus worked in USB and then Internet on computer stopped working


It's got the wrong gateway setting. Without a gateway (router) to the Internet it can only see local network stuff. I suspect the Magic Jack is still trying to be the gateway but it has no Internet. Stop Magic Jack doing this and it should work.

Feb 27, 2015 | Computers & Internet

1 Answer

I moved. magic jack says no line when hooked back up


  • Is everything turned on?
  • Is the blue light, inside your Magic Jack dongle, on? (Note that the Magic Jack Plus should have a flashing red and green led as well.) If you use the older model you might need to connect it through a powered hub to ensure the device receives enough power to operate properly?
  • If this is a new installation, is your internet service and computer capable of handling the requirements placed upon them by Magic Jack?
  • Do all your connecting cables appear to be firmly attached?
  • Are you watching Netflix, downloading or streaming files at the same time you are attempting to place a call?
  • If you are using the Magic Jack Plus, does the system report Error 3002?
.
Next, you should ask yourself what recent changes you have made to the computer/Magic Jack software? What recent upgrades have you performed to your hardware? Could this have effected the performance of your Magic Jack?
If your difficulties persist, it is time to divide and conquer. Google a 'you tube' link and watch the video. If you cannot connect to the internet, consult your internet provider for assistance. If the video is choppy, the internet connection might be too slow or bogged down. Perhaps your computer is too slow or requires maintenance. If you cannot hear sound, you might be experiencing problems with your soundcard or sound drivers. You should check Control Panel/Sound and ensure that 'USB internet phone by Tigerjet' is installed.
If the video ran correctly, the next step would be to test your handset and phone cord at another location.
If you prove the handset/phone cord to be correct, you have pinpointed your fault to either the Magic Jack or its software. Contact online support for Magic Jack.

Oct 11, 2014 | magicJack Plus Pc To Phone Adapter

1 Answer

I havo a magic jack plus. The power adaptor broken


All MagicJack Power Adapters provide 5v DC through USB interface. Until replacement can be obtained, you can plug MagicJack into your computer USB port (computer must stay on to provide power however)

Sep 04, 2014 | Computers & Internet

1 Answer

No fail tone my magic jack plus is not connected to a computer, it is going through my router which is plugged into my motem. I have disconnected the power from all devices and then restored power to each...


Without a computer:

1. Plug the magicJack into the power adapter that has been provided
2. Plug the Ethernet cord that has been provided into the magicJack
3. Plug the other end of the Ethernet cord into your modem our router
4. Plug a telephone into the magicJack
5. Plug the power adapter into a power outlet
6. Visit mjreg.com on your computer, tablet or smartphone
IMPORTANT: Your computer, tablet, or smartphone MUST be connected to the same network as the magicJack to be able to register
Item 6 is what you appear not to have done, in order to get dial tone.
Item I

Apr 17, 2014 | magicjack.com Computers & Internet

1 Answer

No works


Does your magicJack work while plugged into your computer?
If YES, you may need a replacement power adapter. Please try testing with another adapter, if available. Once you have determined you need a new power adapter please
use this link magicJack Login
If NO, please chat with one of magicjacks live agents and they will be happy to assist you.
*Shipping fee is $5.00 to United States and $8.00 to Canada.

Mar 27, 2014 | magicjack.com

1 Answer

I bought a magic jack plus my old magic jack broke I pluged the new one all my contacts came back but I can only receive calls but I can not call out


Lets try this. When you installed your new magic jack, did you install the new software from the website, or did you just plug it in and go "HEY all my peeps are here. We are done?" Install the new software from magic jacks site and if you did this then and it still doesn't work, then i am out of ideas for this one. Only other thing i can think off is in your settings and you have it on incoming calls only.

Mar 15, 2014 | magicJack Plus Pc To Phone Adapter

1 Answer

Connect magic jack


WHAT MAGIC JACK DO YOU HAVE IF YOU HAVE THE PLUS TAKE THE MODEM PLUG INTO THE MODEM AND TAKE THE OTHER END AND PLUG INTO THE ADAPTER THEN TAKE THE PHONE PLUG AND PLUG IT INTO THE PHONE ADAPTER AND THE OTHER PART INTO THE PHONE

Feb 01, 2014 | D-Link Dlink Dir-615 Cable/dsl Router...

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Magic Jack frequently loses connection even though it should stiil work when offline


To use without computer plug ethernet cord into magicjack otherend into router plug phone in to magicjack plus plug magic jack plus int power adapter plug power adapter into power outlet should work but does not no calls in or out in reverseorder and has to be online with internet conection .

Dec 27, 2013 | magicJack Plus Pc To Phone Adapter

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