Question about magicJack PLUS VOIP Phone Adapter
How do I determine if it is the electridal plug or the magic jack adapter.
There is a blue power light on the magicjack plus, near the word "plus". Check for that light.
With your Magicjack plugged into the AC wall socket thru a power module, is the blue light on or off? Try plugging the magicjack directly into a USB port on your computer. Does the power light come on now?
If that light is on when plugged into a USB socket and off when plugged into the AC wall socket thru the power adapter, then the problem is the power adapter had failed.
Power adapter module failure is a common problem with the magicjack.
Magicjack is aware of the problem and offers a replacement power supply. To contact them, go to www.magicjack.com and go to "support". They will ship you a new power module for about $5.50. Some people have reported that the replacement modules from Magicjack are no better than the originals and have had repeat failures.
Consider getting a power module from another source. There are lots of AC to USB power converter modules available on Ebay for only a few dollars. Search Ebay for "magicjack power adapter".
Posted on Dec 25, 2014
Go to the magic jack website and update your adapter. Also try different USB ports and reboot your computer with magic jack connected. If the computer does not recognize the adapter, try disconnectin and reconnecting into different ports. There is a update option on magic jack website and tech support as well.
Posted on Nov 05, 2014
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1. Plug the magicJack into the power adapter that has been provided
2. Plug the Ethernet cord that has been provided into the magicJack
3. Plug the other end of the Ethernet cord into your modem our router
4. Plug a telephone into the magicJack
5. Plug the power adapter into a power outlet
6. Visit mjreg.com on your computer, tablet or smartphone
IMPORTANT: Your computer, tablet, or smartphone MUST be connected to the same network as the magicJack to be able to register
Item 6 is what you appear not to have done, in order to get dial tone.
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