Question about Amazon Kindle Fire HD 8.9"

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Screen locked on website page cannot delete. Asking for money to unlock.

Spouse was on a website, a popup appeared, asking for money to clear. I can bring down my icons for wifi, sync, email, etc., but not able to use screen searching the web.

Posted by Juanita Hulu on


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It is possible you have gone to a website that attempts to put a form of malware called 'ransomware' on your device. Usually this is done on an Android device by getting you to click on a phony popup window that "Flash" or some other software needs to be updated. You will need to contact Amazon support to see if they have any new procedures for restoring your device software. Most reports are that they do not have any way to get past current ransomware, but something may have come up. There are anti-virus and anti-malware apps for Android devices. You might want to install one if you get your system cleaned, before going to unknown websites.

Posted on Nov 01, 2014


Teresa Waters

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I think your computer has been infected by a type of ransomware that will lock your browser, aiming to ask for a ransom to unlock. This inforgraphic tells you how to deal with ransomware:

Posted on Mar 09, 2016


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