Question about HP Pavilion dv9000z Notebook
My dv9000 stopped working one day out of warranty :(
no display, 3 system bleeps 1 long 2 short.
spoke to hp live help they say that i could always buy the extended warranty! say its the graphics adapter :( there has been no other suggestion up to this time that my graphics were going bust.
spoken to currys and consumer direct. Currys tried to avoid any liability but then agreed to replacw or foot repair pending a third party engineers report and proof of purchase.
When they received a report from the pc repair engineer saying was not repairable due to onboard graphics module and related expense, it was rejected by currys who claim it was not detailed enough. I asked them if they could not just pick it up and check it out themselves, but this would cost me £145.
So took to another computer engineer who has written a report detailing all the things currys say they want from a report:
the cause of fault
the cost of repair
recommendation for repair or replacement.
Tried to explain that this is a component failure which is the cause but Currys dont understand. The engineer has put in the report that it is a component failure which has not been caused by misuse or neglect.
"but Currys dont understand." - Sounds like a case of willful ignorance, but if the laptop is out of warranty they aren't going to cover it regardless of what some clerk promised you.
If I had a laptop that nice I'd opt for the extended HP warranty.
It's really your cheapest option at this point.
Posted on Nov 11, 2007
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