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If you need to install the drivers for your Zen MP3 player you can go to http://support.creative.com/downloads/?h=7 and download what you need. The very first driver listed includes support for the Zen Touch, so all you need to do is download that driver, open it, and follow the install instructions.
This could be a problem, not sure if its a software related or if the hard drive is bad. If you can find a windows xp cd. Try and wipe out the hard drive and install windows xp on it. If it goes thru then you'll just need the drivers. If it errors out on you then you know its a problem with the hard drive and you'll need to replace it.
If you get windows xp installed on it, let me know and I'll help you with the drivers.