I click on my magic jack screen on my computer and a white screen that says report theft appears. What can I do about this?

I presume your MJ is Magic Jack.

If so, the answer is yes.

You have to go to
http://my.magicjack.com

Login

goto Your Account
Call Features
Forwarding
a screen appears

Enter Phone number and click forwarding ON
Click submit

Your calls will be forwarded to that number from then on
**************** CAUTION *******************
The Magic Jack phone will no longer ring nor receive calls, but you can dial out.

ONLY the number you forwarded it to will ring!!

I have had Magic Jack for many years and this has also happened to me from time to time. If your MJ is plugged into your router simply take it out and plug it into one of the USB ports on your computer. It should then reboot itself and pick up any updates. After it has done so then remove it from the USB port on your computer and plug it back into your router.

It would also be a good idea to do this from time to time just so it can update it's information. I do it on a monthly basis.

• Is everything turned on?
• Is the blue light, inside your Magic Jack dongle, on? (Note that the Magic Jack Plus should have a flashing red and green led as well.) If you use the older model you might need to connect it through a powered hub to ensure the device receives enough power to operate properly?
• If this is a new installation, is your internet service and computer capable of handling the requirements placed upon them by Magic Jack?
• Do all your connecting cables appear to be firmly attached?
• Are you watching Netflix, downloading or streaming files at the same time you are attempting to place a call?
• If you are using the Magic Jack Plus, does the system report Error 3002?

.
Next, you should ask yourself what recent changes you have made to the computer/Magic Jack software? What recent upgrades have you performed to your hardware? Could this have effected the performance of your Magic Jack?
If your difficulties persist, it is time to divide and conquer. Google a 'you tube' link and watch the video. If you cannot connect to the internet, consult your internet provider for assistance. If the video is choppy, the internet connection might be too slow or bogged down. Perhaps your computer is too slow or requires maintenance. If you cannot hear sound, you might be experiencing problems with your soundcard or sound drivers. You should check Control Panel/Sound and ensure that 'USB internet phone by Tigerjet' is installed.
If the video ran correctly, the next step would be to test your handset and phone cord at another location.
If you prove the handset/phone cord to be correct, you have pinpointed your fault to either the Magic Jack or its software. Contact online support for Magic Jack.

go to your app store. Click on "Search". It is at the bottom of the screen on the iPhone. Type in "magic jack" when the search box appears. Click on the blue search tab at the bottom of the screen. The MagicJack app will appear. All you do now is click 'download"

you should definatley try using an inline phone jack filter to seperate the communication waveleighnths

Click on the flag in the bottom left hand corner. When the menu appears there will be a white box that says "Start Search" In that box type Magic Jack and hit enter. Let me know if that finds it

1. Operating Systems
   • As of 2010, the Magic Jack works well with Windows XP and Vista machines. Windows 7 has reported problems listed on their Microsoft Answers forum.
     
   Do Not Support
   • According to the Magic Jack company website they "...do not officially support using faxing with Magic Jack."
     
   • 
     
   Testing the Fax
   • Test your fax machine with Magic Jack by turning off the error correction on the machine and using the slowest speed available. If successful at that speed, increase the speed and check if it continues to work.
     

Read more: Does Magic Jack Support Faxing? ' eHow.com http://www.ehow.com/facts_7148239_magic-jack-support-faxing_.html#ixzz1tntAK093

Click on the link below to learn how to install Magic Jack onto your computer:

http://voip2u.org/how-to-install-your-magic-jack-setup

email sent

plug in the magic jack again. wait a minute or two, then go to "my computer" and see if the magic jack appears on one of the drives. Mine shows up on drive E. Double click on the drive yours appears on and it should restart. Other than than try to restart the computer or plug it into another usb slot.