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Try resetting the phone, the hard reset on the phone, you need to take off the battery of the phone then remove the sim card. After that place the battery back without the sim, please enter *2767*3855#. Just a reminder everything will be deleted on the phone, it will restore back to the factory settings. If this procedure would not help the phone needs a reflash.
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To find this feature, first enter an incorrect pattern or PIN five times at the lock screen. You'll see a "Forgot pattern," "forgot PIN," or "forgot password" button appear. Tap it. You'll be prompted to enter the username and password of the Google account associated with your Android device.
https://www.howtogeek.com/226942/what-to-do-if-you-forget-your-android-phone's-pin-pattern-or-password/
Samsung Cell Phone Pattern Unlock if you forgot your pattern lock, just give few more tries to continue wrong efforts. at an instant, the OS will report 'attempts exceeded, enter with your gmail'. at this point just enter your email address and in the textbox for password just give value as 'NULL'. this will instantly ask for new pattern lock and you are done!
Your google email is the one you entered when you turned on your phone for the first time after you buy that.
The password is the same you use to read your emails
to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.
u can lock kepad with code by simply going into menu-setting - security - phone lockcode - desired code as follow steps , phone will not blocked with this action unless u forgot the code
even someone enter wrong phone code more than ten times phone will be not accept even correct code that time so u have to wait for 15 odd minutes & re-enter code so i think there is no fear of blocked or locked code unless u forgot it
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