Need to increase the number of rings before voice mail answers
The KX-TG5621 isn't an answering machine. It will ring until you answer, some answering machine picks up, or the caller hangs up.
To change the ring count on your answering machine, refer to the documentation for that answering machine. If you require further assistance, please add a comment to this question and specify the make and model of your answering machine.
SOURCE: Voice Mail
Press Feature until the screen displaysRINGS, and the line you choose.
SOURCE: number of rings
press *94, then press the number of rings you want 1-9. The tone will change and thats it.
SOURCE: Nortel M7310 phone
Feature **266344, PW: 23646, Press top arrow until you can enter your ext. Press the top arrow again until you see "Fwd no answer" and press top arrow again until you see "Fwd to: None" and choose change. Enter your VM box. Press the bottom arrow (down) on right and see "Forward Delay" and change that number then press rls.
SOURCE: voice mail greeting
Sign in to mailbox 999 and 998 and poke around. You should find some greetings in there. Else, if you have the installer software you can go in from that and make the changes.
SOURCE: number of rings
Sounds like you have either send all calls (SAC) enabled or your station is call forwarded to voicemail.
Disabling send all calls or call forward (as applicable) will solve the problem.
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