Question about Jenn-Air JCD2389G Side by Side Refrigerator

1 Answer

Jenn-Air JCD2389GES problems

I have had my refrigerator for about 6 years. Ever since I have had it the door edges have been very warm, bordering on hot to the touch. Last month the ice maker water line (clear plastic tubing running up the back of the frigde) broke. The tubing was brittle due to a heat zone at the bottom right corner as you look at the back of the fridge. I replace the tubing and the ice maker doesn't make ice any more and the coil in the ice bucket doesn't get cold, therefore the freezer and refrigerator doesn't get cold. I noticed that the compressor fan was not spinning. I moved the fan with my finger enough to get it past the breakout friction and then it would continue to operate. I thought this might be the problem, but it still didn't get cold. I am an engineer and am good with schematics, troubleshooting and fixing things and could use advise on what to check for. Could you help me?

Posted by JetJeffery on

  • 4 more comments 
  • JetJeffery Nov 12, 2007

    The coils were not dirty and even though the fan motor is not strong enough to start the fan, when I move the fan manually, it then starts and continues to run. However, the coil in the ice bucket still does not get cool. There is air moving in the freezer and to the refrigerator.

  • JetJeffery Nov 12, 2007

    Yes, both fan are running, the condensor coils are clean. I'm not sure I know if the compressor is running, how do I check? I took the back panel off and there is no frost at all on the evaporator coils, they are not cold.

  • JetJeffery Nov 12, 2007

    The compressor had no vibration or noise. After unplugging and replugging there was no click at the compressor. I took the relay off and it has a little rattle to it. What does the capacitor do in the system. Does this give extra current during fan start to get it going? Could this be my fan start problem?

  • JetJeffery Nov 12, 2007

    Which wires do I connect to jump the thermostat? By start device, do you mean relay? Is the thermostat in the refrigerator bay at the top?

  • JetJeffery Nov 12, 2007

    Yes, the tstat works. Must be the relay. The PartSelect.com website shows two choices for relay/overload assy, a PS1171286 (series 23) at $18.14 and a PS1171379 (series 10) at $47.49. The one I took out says 4SP1083 and 29 K01R. Do you know which one I should use? Can you give me advise about buying a replacement part at a local store? If it turns out the compressor itself is bad, how does one go about replacing the compressor?

  • JetJeffery Nov 18, 2007

    Is there a way to jump the relay to get the compressor running so I know if it is the compressor or the relay?

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1 Answer

Craig Shelton

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  • 473 Answers

The condensor fan cools the condensor coils. If it is running this will cause a no cool situation. Also, if the condensor coils are plugged with dirt that insulates the coils and causes a no cool situation. These things will make it so the freezer isn't cold enough to freeze water so the icemaker will not produce ice. As far as the door edges getting hot. A condensor line runs thru the cabinet between the doors and this is called the mullion. If it is too hot this is a good indication of a bad condensor motor or dirty coils. Clean the coils and check the status of the fan motor and let me know what you find and we will see if we need to go further.

Posted on Nov 11, 2007

  • 5 more comments 
  • Craig Shelton
    Craig Shelton Nov 11, 2007

    Sorry, 2nd sentence I meant to say if the fan is NOT running or not running full speed, this will cause a no cool situation.

  • Craig Shelton
    Craig Shelton Nov 12, 2007

    If you are confident that the compressor, evaporator fan, & condensor fan are all running properly and unit is not cooling then it has a sealed system problem. Take the back panel off inside the freezer and see what kind of frost pattern you are getting. Let me know what you find.

  • Craig Shelton
    Craig Shelton Nov 12, 2007

    You can put your hand on the compressor and feel for vibration. You can listen by putting your ear up close to it. If you have an amp probe you can put it around one of the wires and see if it is pulling any amperage. If it isn't running, unplug the fridge for a couple minutes and plug it back in. See if you hear a click at the compressor as if it trys to start. If it does this, then I would replace the relay (start device) on the compressor. Also, you can take the relay off and shake it. If it rattles it is defective. Let me know what you find.

  • Craig Shelton
    Craig Shelton Nov 12, 2007

    The capacitor just boosts amperage about a 1/2 amp to start the compressor. The compressor will start without it so it is never a problem. The only thing to do now, if the compressor isn't running, is to jump the thermostat and see if that starts the compressor or replace the start device. If you jump the thermostat and the compressor starts then you would know that the tstat is bad.

  • Craig Shelton
    Craig Shelton Nov 12, 2007

    Yes the thermostat is in the console inside the fridge. It will have two wires going to it. Unplug those two wires (make sure the fridge is unplugged first) and put a jumper wire from one wire end to the other. This will take the tstat out of the circuit. Plug the fridge back in and see if the compressor starts. Also, the start device is the relay and overload.

  • Craig Shelton
    Craig Shelton Nov 12, 2007

    I only deal with manufacturer part #'s. You can make any relay and overload work. The part # is 12002794 and cost is $28.99 at http://www3.sears.com/. If you have a local appliance parts store, I am sure they will have what you need also. Replacing a compressor needs to be done by a professional. You will need many special tools like torch, silver solder, charging stand, freon, etc. Check you owners manual for warranty. Most have a 5 yr sealed system warranty and some have more.

  • Craig Shelton
    Craig Shelton Nov 19, 2007

    No you can't. I have a compressor starter that I use for this very reason but you would have to have one of those to do it. Best thing to do is try a new relay and overload.

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