Question about HP Photosmart C7280 All-in-One Printer

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Pump motor stalls in my HP printer

The pump motor stalls and I am unable to print. The machine makes awful noises.

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Bob Buchholz

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  • 136 Answers

When an inkjet printer is making "awful noises" it means that there is either a paper jam or the carriage can't move properly. Remove all paper and check for a paper jam - if this is not the problem, turn off the printer and see if you can move the print cartridge carrier by hand. If it is hard to move, clean the shiny carriage rod with a cloth and put just a drop of light oil on it. Move the carriage back and forth and clean it again - repeat until it moves easily and add a final drop of oil to the rod.

Posted on Oct 14, 2014

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5 Related Answers

Anonymous

  • 214 Answers

SOURCE: Pump motor stalled

Try this I have had machine similar apart On the left hand side (Facing the printer) behind side cover sits a micro pump for the ink. Pull cover and check that belt is OK from gear to micro pump. You should be able to just turn back and forth- not too much, the large pulley on the pump. There will be some friction here..... I think you can turn on machine OK with this cover off and see if pulley is turning

Posted on Apr 24, 2009

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Anonymous

  • 1 Answer

SOURCE: i have a hp c6280

I had this same problem with my c6280.
I got fed up (HP only added frustration) and decided to trash it and buy something new.
So I figured I would take it apart and see if it was something obvious, worst thing that could happen was that the printer would not work - allready there.
Here is what I found.
Taking the covers off of this printer is not easy, but after removing all accessable screws I was able to get the covers off.
I found the pump motor on the left side of the printer (it is labled).
The pump motor has a large (approx 2 in) gear on it that is drivin by a belt with teeth.
The other end of the belt is drivin by a small (approx 3/8 in) gear.
There are two belt tensioners on each side of the belt.
PROBLEM; The belt was not riding on one of the tensioners.
This causes the belt to intermitenly engage the gears (stalled pump motor).
I put the belt back on the tensioner, put the covers back on (a real pain).
Printer now works fine.
I think that this may have been a problem out of the box because the lound clicking noise that came with the printer has also gone away.

Posted on May 06, 2009

Anonymous

  • 160 Answers

SOURCE: HP Officejet 6210 will print but with terrible clicking noise

Ok this Sounds Crazy but it worked for me and its easy to try. Unplug the unit and pick it up and turn it side ways and gently shake it. Sometimes a small piece of plastic has broken loose and is interfering with the works and if you can dislodge it from its current location it will stop. Be careful not to hurt youself doing it. Also, I have one printer with a missing tooth on one of the gears and has been growling at me for a long time.
Best of Luck,
RSMITH972278

Posted on Oct 12, 2009

gday777

  • 7 Answers

SOURCE: HP Color Laserjet 2840

You might find that it is the gear driving the fuser, these plastic gears get very worn when driving the ceramic fuser gear. Right Rear plate assembly RG5-7580 with the gears that connect the fuser motor to the fuser.

Posted on May 25, 2010

Rider On Way

ONE-Touch-Solution

  • 1679 Answers

SOURCE: Just Purchased A Hp Office

Hi,

You mentioned this is brand new printer purchased and gives "Pump motor Stalled" Error. Since this is new unit, my suggestion would be to contact HP Tech support regarding this issue as your printer is In-warranty and if needed, the printer will be replaced without any cost.

OR,

If you have purchased the printer from a store like bestbuy, Costso, Walmart etc. you can return the printer to them and get another one exchanged ( Check their return policy )

HP Contact # - 1800-474-6836

Before you contact HP or return the printer to store, you can try few things to check if it works as "Pump Motor Stalled" generally is Hardware Issue.

Open the Printer front access door.
Remove the Cartridges and Printheads ( Printhead is that holds the cartridges, loosen the latch to remove it )
Clean the contacts ( Electrical or Golden contacts ) using lint free cloth. ( Cloth damped with few drops of water, squeezed properly )
Put the Printhead and Cartridges back and Turn off the printer and turn on.

If should not display the error. If it does, it is your choice whether to take the printer to store and get exchanged or contact HP.


Regards,
Ron

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Posted on Jan 03, 2011

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This means there's a failure in your printer's pump motor.
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Hi,

You mentioned this is brand new printer purchased and gives "Pump motor Stalled" Error. Since this is new unit, my suggestion would be to contact HP Tech support regarding this issue as your printer is In-warranty and if needed, the printer will be replaced without any cost.

OR,

If you have purchased the printer from a store like bestbuy, Costso, Walmart etc. you can return the printer to them and get another one exchanged ( Check their return policy )

HP Contact # - 1800-474-6836

Before you contact HP or return the printer to store, you can try few things to check if it works as "Pump Motor Stalled" generally is Hardware Issue.

Open the Printer front access door.
Remove the Cartridges and Printheads ( Printhead is that holds the cartridges, loosen the latch to remove it )
Clean the contacts ( Electrical or Golden contacts ) using lint free cloth. ( Cloth damped with few drops of water, squeezed properly )
Put the Printhead and Cartridges back and Turn off the printer and turn on.

If should not display the error. If it does, it is your choice whether to take the printer to store and get exchanged or contact HP.


Regards,
Ron

* Please rate this solution with Thumbs up and Testimony to help us improve providing support

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Pump motor stalled


Try this I have had machine similar apart On the left hand side (Facing the printer) behind side cover sits a micro pump for the ink. Pull cover and check that belt is OK from gear to micro pump. You should be able to just turn back and forth- not too much, the large pulley on the pump. There will be some friction here..... I think you can turn on machine OK with this cover off and see if pulley is turning

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There's also a related web page having to do with the noise coming from the printer:

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Hope this helps. Good luck.

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I have a hp c6280 all-in-one photosmart printer. i changed the hp vivera colored ink cartridges. the printer will not work and prints out that the error is pump motor stalled.....printer documentation...


I had this same problem with my c6280.
I got fed up (HP only added frustration) and decided to trash it and buy something new.
So I figured I would take it apart and see if it was something obvious, worst thing that could happen was that the printer would not work - allready there.
Here is what I found.
Taking the covers off of this printer is not easy, but after removing all accessable screws I was able to get the covers off.
I found the pump motor on the left side of the printer (it is labled).
The pump motor has a large (approx 2 in) gear on it that is drivin by a belt with teeth.
The other end of the belt is drivin by a small (approx 3/8 in) gear.
There are two belt tensioners on each side of the belt.
PROBLEM; The belt was not riding on one of the tensioners.
This causes the belt to intermitenly engage the gears (stalled pump motor).
I put the belt back on the tensioner, put the covers back on (a real pain).
Printer now works fine.
I think that this may have been a problem out of the box because the lound clicking noise that came with the printer has also gone away.

Jul 14, 2008 | HP Office Equipment & Supplies

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