My meep tablet comes on and the word meep is on the screen as well as a spinning rainbow wheel at the bottom. yhays about all it does. how do I fix this problem

Factory reset does not affect the Meep's registration/parent account. This is something OSI must do for you. You can either call 800-853-8883, email [email protected], or contact the Meep support team on Facebook as Meep Tablet - US. Simply provide your serial# and ask that your parent account be 'cleared' of the previous user's information.

OSI does not repair power buttons and opening your Meep tablet will void any remaining warranty. Having said that, some people have reported that they've opened their Meep and fixed the switch themselves. You might try a Google or YouTube search for their advice.

Screen issues are all handled by the OSI call center.

For the power button, you'll need to contact the OSI call center. For the other, a factory reset through the Settings menu may resolve it.

ANti virus programs are available to install on the Meep through Google Play. Note that Google Play can only be opened on the Meep through the parental control portal.

If you are receiving a message on your Meep of 'Times Up!', please try the following steps:
1. Register your Meep. Many of the capabilities of the Meep require the parent account to exist which puts the Meep into our system.

2. Adjust your parental settings to allow for times of use. You must set a time limit for every type of allowed activity and then save those settings. If you did set up permissions and you have the Times Up message, check that your settings are the way you set them and haven't been changed. 3. Update your Meep to our latest firmware version using our Meep Ota App available in the Meep Store and through Google Play. Earlier operating versions are linked to the Times Up issue.

If you still have a Times Up message:
1. It could be an issue within your browser in that it's retaining old settings and not updating them. Try clearing the browser cache and/or disabling extensions within your browser. Another option is our Meep Together smartphone app which can also be used to adjust parental settings instead of the portal website.
2. It could be your Meep is not connecting at this time to our servers thus not being able to receive the updated settings. Check that you show a green dot which means you are connecting to us or send a Private Message with your serial # and we can check the connection from our side.
3. Another option that bypasses servers is that you can update the settings right from the Meep's own parental control interface, assuming you are on version 2.1. Additionally, within the parental app on the Meep, you can reset the timer for the Meep with the reset button, the small circular icon in the upper right hand corner of the time management screen. Once reset, you can adjust the settings as you wish.

The only way this can happen is if you mean you used your own Gmail for Google Play on the Meep. The parent account will not send email to the tablet, but we have seen this happen through Google Play. This is why we suggest you create a new Gmail for the Meep. You can change the email you use right in Google Play.

There are two things you can try for this. The first is to reboot the tablet using the power switch. The other is to press in the Reset button on the backside of the Meep. If neither of these helps the situation, you'll want to contact the OSI call center.

There are two things you can try for this. The first is to reboot the tablet using the power switch. The other is to press in the Reset button on the backside of the Meep. If neither of these helps the situation, you'll want to contact the OSI call center.