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I can't open my samsonite luggage...the combo is stuck but I can

Lift the two latches on the side....any one know what to do? It it the big blue hard cover luggage with two wheels and the combo is 3 numbers.

Posted by jnjdregne on

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Joy Shannon

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Turn your suitcase upside down. At this position all your numbers look upside down. Now with the help of a torch light you should see a small gap above the rotating thing (the one with which you change your number) Take the first rotating thing and rotate from 0 to 9, at some particular number you can see a small hole inside the small gap which I have mentioned before. Do the same for the next 2 rotating thing.
When you are done you can see the small hole(a tiny spring like material is seen in the hole) in all the three small gaps.
Now you can open the number lock.

Posted on Jul 11, 2009

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How do I reset the combination lock on my Samsonite suitcase. I have it open but do not remember old numbers for lock. I need to reset it so I can use the suitcase.


Email from Samsonite in response to my plea for help:
Dear Sir/Madam:
The following are the lock picking instructions you requested from Samsonite Consumer Relations.
1. Position the luggage so that the numbers on the wheel are
right-side-up as they face you and set all three wheels to “0′.
2. Starting with the wheel on the left, to the right of the wheel,
look into the narrow space between the right side of the wheel and
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safety pin, straight pin, or thin nail file, place that in the
narrow space.)
3. While looking down into the shaft, rotate the wheel slowly. You
are looking for an indentation (a square notch). When you find
the indentation, stop and write the number down. (If you are using
a tool, the tool will fall into the indentation.)
4. Follow the process for the remaining two wheels.
5. Try to open the piece of luggage.
6. If the luggage still will not open, please try the following:
a) If the number on the wheel is over 5, subtract 5 from the
number showing. For example, if the number showing is 8 turn
the wheel to 3 because 8-5=3.
b) If the number is under 5, add 5 to the number showing. For
example if the number showing is 2 turn the wheel to 7
because 2+5=7. The numbers showing on the wheels will be
your combination.

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How do I set a new combination if I don't know the oldone. Tehe suitecase is open. tks Leo


What follows are Samsonite's own instructions. Note that they don't work on the new Samsonite CURV though, but you didn't say which case you have:-

"The following are the lock picking instructions you requested from Samsonite Consumer Relations.
1. Position the luggage so that the numbers on the wheel are
right-side-up as they face you and set all three wheels to “0′.
2. Starting with the wheel on the left, to the right of the wheel,
look into the narrow space between the right side of the wheel and
the body of the lock. Look down into the shaft. (If you have a
safety pin, straight pin, or thin nail file, place that in the
narrow space.)
3. While looking down into the shaft, rotate the wheel slowly. You
are looking for an indentation (a square notch). When you find
the indentation, stop and write the number down. (If you are using
a tool, the tool will fall into the indentation.)
4. Follow the process for the remaining two wheels.
5. Try to open the piece of luggage.
6. If the luggage still will not open, please try the following:
a) If the number on the wheel is over 5, subtract 5 from the
number showing. For example, if the number showing is 8 turn
the wheel to 3 because 8-5=3.
b) If the number is under 5, add 5 to the number showing. For
example if the number showing is 2 turn the wheel to 7
because 2+5=7. The numbers showing on the wheels will be
your combination.
If you still have a problem with the combination lock, contact the nearest authorized repair center to your zip code for repair assistance. Our warranty and repair information can be viewed at http://www.samsonite.com under the heading “Customer Service Repair Centers” for your reference."

Please note that I've simply cut and pasted this answer from an identical question from a few days ago, but it did resolve the question and there's no point in me re-inventing the wheel. If you want to see the original question and answer then please click here.

Please remember to rate both my answer and also whichever of the answers in the original question you wish to vote for.

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I just used the following solution successfully...
thanx to whomever posted it.

Email from Samsonite in response to my plea for help:
Dear Sir/Madam:
The following are the lock picking instructions you requested from Samsonite Consumer Relations.
1. Position the luggage so that the numbers on the wheel are
right-side-up as they face you and set all three wheels to “0′.
2. Starting with the wheel on the left, to the right of the wheel,
look into the narrow space between the right side of the wheel and
the body of the lock. Look down into the shaft. (If you have a
safety pin, straight pin, or thin nail file, place that in the
narrow space.)
3. While looking down into the shaft, rotate the wheel slowly. You
are looking for an indentation (a square notch). When you find
the indentation, stop and write the number down. (If you are using
a tool, the tool will fall into the indentation.)
4. Follow the process for the remaining two wheels.
5. Try to open the piece of luggage.
6. If the luggage still will not open, please try the following:
a) If the number on the wheel is over 5, subtract 5 from the
number showing. For example, if the number showing is 8 turn
the wheel to 3 because 8-5=3.
b) If the number is under 5, add 5 to the number showing. For
example if the number showing is 2 turn the wheel to 7
because 2+5=7. The numbers showing on the wheels will be
your combination.
If you still have a problem with the combination lock, contact the nearest authorized repair center to your zip code for repair assistance. Our warranty and repair information can be viewed at http://www.samsonite.com under the heading “Customer Service Repair Centers” for your reference.
We appreciate your loyalty and will continue to design products that are reliable business or travel companions.

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