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Make sure your phone is set to discoverable. The bluetooth may be on, but your phone needs to make itself visible to other devices otherwise they can't find your phone. It has that ability to prevent unauthorized pairings.
If you have a bluetooth headset, make sure you switch your headset of completely as it occupies your bluetooth link even if your not currently engaged in a call, then if that doesnt work turn your phone off and on and that should do the trick
I do not provide the user manual, however, function of the H350 is very similar to the H500 and we are providing a link to the H500 user guide. Just copy and paste this link into your browser and Motorola will explain how to connect your Bluetooth Headset. http://telecom.hellodirect.com/eBiz/pdf/cellphoneheadsets/Motorola_H500_Manual.pdf