The lens do not open and there is a rattle noise, the screen tell me that to re-start, I do, but nothing happen, and the lens still with the same problem. Thank you for your help. M'lo

Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html