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Why would a NorStar StarTalk suddenly stop accepting voicemail calls?

We have a system using NorStar that suddenly stopped accepting voicemail. It just keeps ringing and ringing. In addition, we cannot transfer a call to voicemail (this is probably the same issue).

Posted by Justin Burgard on

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1 Answer

N8nNc

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  • Expert
  • 77 Answers

"Q: My Norstar Startalk, Flashtalk, or voice mail says my mailbox is not accepting any more messages. I deleted all my messages, but callers still cannot leave a message. Why?
A: Check with your voice mail administrator. Chances are another Mailbox on the system used up all the message storage space. Usually it's the general delivery mailbox that hasn't been checked for messages on a regular basis."
Frequently Asked Questions

The following discussion suggests that voicemail can be inactivated, and cab be re-activated by logging in and pressing '4'
Startalk Flash Won answer Nortel Phone System Tech Support


This says that the mailbox must be initialized.
http://www.uniquecomm.com/docs/Startalk_Flash_Quick_Reference_Guide.pdf

Posted on Oct 06, 2014

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5 Related Answers

Anonymous

SOURCE: Two incoming calls issues

What type of phone system do you have?

Posted on Dec 22, 2007

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ynotphone

ynotphone

  • 192 Answers

SOURCE: Unanswered calls will not go to voicemail

Ok, do you know how to get into system programming?

If you do:
-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail
-> get into programming
-> TERMINALS&SETS enter and put in the extn that is giving you issues
-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
-> hit next for the number of rings you want it to ring before going to voicemail
-> hit next and you can now RLS to back out of programming.

Voila, that set will now goto voicemail.

Posted on Mar 25, 2009

Anonymous

  • 27 Answers

SOURCE: "flash busy" message when trying to retrieve voicemail messages

It is telling you that the voice mail ports are busy and can not take another call in to the voice mail system. If the port the does not clear up after a min or two then reset the voice mail system . Unplug the power cord from the wall and let it set for a min , then plug it back in and wait about 5 min for the system to come back up , that should free up the ports .

Posted on Apr 17, 2009

ynotphone

ynotphone

  • 192 Answers

SOURCE: Need to turn off transfer callback on Norstar Meridian

Ok, well I can explain most of the programming template, but I cannot give you the exact buttons to push since each phone IS programmed differently.

-> first dial FEATURE 985 this will give you the DN(Extn) for the voicemail (record this number) and then RLS
-> now I need you to dial FEATURE 0 on your set, and press the Intercom key to ensure the extension of your set you want to change and then hit RLS.

To get into programming press FEATURE 2 6 6 3 4 4
-> Password: 2 6 6 3 4 4
Now you will see 3 arrows on your LCD
<- Heading Enter->
<- Back Next->

-> you will now see TERMINALS&SETS and press Enter (the top right arrow key) now put in the extn that you want to change.
-> you should now see the extension of the set and the name that is associated with it, press Enter (the top right arrow key) again
-> now you will see LINE ACCESS and press Next (the bottom right arrow)
-> then you will see CAPABILITIES and press Enter. now you will see FWD NO ANSWER and press Enter, and put in the DN of the voicemail you saw with the Feature 985
-> hit Next for the number of rings you want to ring at the set before going to voicemail.
-> hit next and you can now RLS to back out of programming.

Voila, that set once called will now goto voicemail.

-OR-

You can get the receptionist to dial FEATURE 9 8 6 and the extension to transfer directly to someone's voicemail.

Posted on Apr 17, 2009

consultel1

george peters

  • 860 Answers

SOURCE: Norstar Meridian M7100 incoming calls - no ringing tone

Programming is done on M7310, M7324 and T7316 sets.
To set up ringing you need to enter programming by pressing the feature key followed by **266344.When prompted to enter the password enter 266344.
The screen should say TERMINALS&SETS. The 4 top line/feature keys are now used for programming.
At the terminals&sets prompt, press the show key (top right arrow). The display should now ask for an extension number. Enter extension number you wish to program ringing on. Press the show key (top right arrow)
The display should sat LINE ACCESS
Press the show key (top right arrow) .
The display should say LINE ASSIGNMENT.
Press the show key (top right arrow) .
The display ask for a line number. press list
The display should say line 001: appear & ring
press the Chng key till it says appear only press next key (lower right arrow)
The display should say line 002: appear & ring
repeat the procedure the same as line 001 for the remaining ringing lines

press the release key when finished

Posted on Jan 12, 2010

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1 Answer

Not the normal voicemail problems


Before you can do anything you need a M7310. Programming a Nortel voice mail requires M7310. It uses the 3 soft keys under the display to program it. You can get one cheap on EBAY. Next you need to find out what type of Voice Mail System in connected to your Nortel phone system. Below is a link to a Older StarTalk manual. You may have a StarTalk, StarTalk Flash, or a Call Pilot.
http://www.myuserguides.com/Nortel_Norstar_Startalk.pdf#page=15&zoom=auto,-69,407

Below is a link that tells how to reset the System Manager Password.
Reset Admin Password Norstar Meridian and Nortel BCM Help Guides

The default code and password for System Admin is F983 and 1020000 or 1021111. The photo below shows a system admin programming tree. Hope this helps
Charlie

25639282-brqexqhpp3zst34onvdihdlz-5-1.jpg

Apr 10, 2015 | Nortel Norstar M7208 Telephone

1 Answer

When I press "Feature 981"


The inactive feature response means that the phone system and the voicemail are not communicating with each other. I would first check that the voicemail is powered on. If it does have power, I would reboot it by unplugging it for a minute and then plugging it back in(startup can take 15 minutes).StarTalk, Flash, and NAM are some of the names of the voicemail units for small to medium size Norstar phone systems. Occasionally, both the phone system and voicemail need to be rebooted to allow the two to sync up and "see" each other. Occasionally the Norstar voicemails go bad where they will not power up or after powering up they cannot complete the boot up process or after powering on and booting up they will not answer when called. If your unit will not work after trying to reboot a few times, I would recommend you consider having the unit repaired before replacing it. If you need advice on where to send for repair, send a comment and I will help.

Feb 23, 2011 | NorStar M7310 Corded Phone

1 Answer

When we press feature 981 the message reads inactive feature. what can we do to fix this issue


That means that the voicemail system is no longer recognized by the phone system. Check the lights on the voicemail to see if its still receiving power.If so try unplugging and plugging the voicemail to reboot it. The voicemail can take up to 6 minutes to totally reboot.

Sep 13, 2010 | NorStar Startalk Flash 2 Phone

2 Answers

Norstar system won't recognize any features We had a power outage and now our phone system will not recongnize the voicemail or mailbox features. Is there any way to fix this? Thanks


Depending on the type of voicemail it can take up to 10 min, to fully come up. Is the power light lit in the voicemail cabinet? Also what kind of voicemail is it?

Dec 30, 2009 | NorStar Startalk Flash 2 Phone

1 Answer

Unable to retrieve startalk messages from remote location


To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

Jul 28, 2009 | NorStar Startalk Flash 2 Phone

3 Answers

My phone on our Norstar system rings & rings & never goes to voicemail. Other sets on this system ring 4 times & then automatically go to voicemail. How do I cjange my set?


Fress F985 u will get voicemail DN. Note down ur voice mail DN.
Go to programming of Norstar which will be F**266344 password will be 266344.
Dispaly shows u terminal and extensions.
press show
then next display will show u capabilities.
Press show then next display will show u FWD no answer.Press show then change put the voicemail Dn which u had written then next.
Now call will go to ur voicemail provided u have ur own presonal mailbox. If it is not there u will have to createe it otherwise it will go to general delivery mailbox.
Hope it will be helpful for u.
Thanks.










May 08, 2009 | NorStar Startalk Flash 2 Phone

1 Answer

Voicemail won't let anyone leave messages


If it is a startalk, just unplug power.

If it is a NAM
Feature 915
Password is: 2223772
"Access Supervisor" press, next
"System Shutdown" Press, show
"Shutdown Type" choose grace
"Shutdown graceful" press yes
You will hear tones of descending pitch, once done, it is safe to unplug power.

Jan 05, 2009 | NorStar M7310 Corded Phone

1 Answer

User code


Is your voicemail systems built into the Norstar or is it provided by your phone carrier?

Aug 05, 2008 | NorStar M7310 Corded Phone

1 Answer

Norstart flash talk


That happens sometimes. Try cycling the power on the voicemail system. If that does not work, you may have to replace the voicemail power supply, or send the voicemail system for repair/replacement.
Good Luck!

Jun 19, 2008 | NorStar Compact Ics WithClid Trunk Mod...

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