Question about Apple iMac G5 Desktop

2 Answers

Screen Changes and Comupter freezes

Our 18 month old iMac G5 has recently stopped working properly. After a short period of use (5 - 20 minutes) the display morphs into what looks like a hazy bluish overlay of a series of vertical and horizontal lines/boxes. It also freezes. HELP! Any ideas?

Posted by eyemommy on

  • eyemommy Nov 13, 2007

    Thanks for the suggestions. The iMac G5 won't even boot up properly
    so I am unable to even try your suggestions. (Did open it up to try
    and see if it was the power source. It wasn't.)



    Of course we did not get the extended warranty. We have never really
    used applecare before and until now have never needed an extended
    warranty for any of the other apple computers (3) we have purchased in
    the past. We bought a Macbook 3 months ago and have 3 children who
    will all be going off to college over the next 4 years .... so we will
    continuously be in the computer market. To say that we are
    disappointed in the longevity of our babied iMac is an extreme
    understatement. My husband believes it is the "motherboard" (same as
    "logicboard", right?) and is voting to go back to a Dell. I am
    communicating via our 4 yr old Dell at the moment. It has been through
    heavy construction, damp basement conditions, and many hours of use and
    is still going strong. Sorry for the venting but .... ahhhhhh!!!

  • eyemommy Nov 19, 2007

    Called Apple. Was told we were covered. Was given a case # and a repair ID #. Next morning, went to the apple store with this information and they told me our machine was not covered! They also claimed there was no record of my call with Apple customer service the night before. FRUSTRATION mounting!

    I agree that Macs are generally excellent machines which is why we have now purchased 5 mac systems over the years. Not needing any of the "services" offered by the genius bar and this machine being a babied desktop, we did not purchase the extended warranty. This looks to be a widespread problem related to the manufacturing. Apple should stand behind their product. It is disappointing that they have not done so.

    This has not been a very "cost effective" purchase - with the initial purchase price plus the estimated cost of repair our per month cost of ownership would be over $1,100. That's a whole lot of Dells/HPs/etc....

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Anonymous

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If you are lucky you may qualify for the extended repair program from Apple.

Read about it here:

http://www.apple.com/support/exchange_repair/imac.html

If not you may want to join the others who don't have AppleCare and are not too happy.
http://discussions.apple.com/thread.jspa?threadID=974094&tstart=0
http://discussions.apple.com/thread.jspa?threadID=975131&tstart=0

Less sympathy found here:
http://www.dslreports.com/forum/r19269581-Intel-iMacs-developing-vertical-lines-on-their-LCD

If enough people complain Apple may extend the repair to more serial numbers as has happened in the past. Macs are generally excellent machines and well worth the money but problems can arise in manufacturing considering the widespread sources computer companies must use to compile their product.
Good luck, let us know what happens.

Posted on Nov 19, 2007

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Keith Seekwhensir

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It may be possible that the power supply, display and or logicbpard may be having issues. Apple recommends resetting the pram and nvram. If issue persists reset SMU. YOur machine is 6 months outside of the original warranty, but if you purchased the 3 year extension plan, you may want to take action on it.

http://search.info.apple.com/index.html?q=imac%20g5%20reset%20pram&lr=lang_en&search=Go&type=

http://search.info.apple.com/index.html?q=imac+g5+reset+smu&type=&search=Search&lr=lang_en&search=Go

Keep me posted.

Posted on Nov 11, 2007

  • Keith Seekwhensir
    Keith Seekwhensir Nov 13, 2007

    logicboard=motherboard.

    Dell? Very cost effective, but as with all things, you get what you pay for. Macintosh produces the hardware and software, no other computer company can say that. In my repair experience, i've seen more dells hit the junkyard then macs. Good luck.




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Which iMac G5 computers are affected by the iMac G5 Repair Extension Program for Video and Power Issues? 
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