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Anonymous Posted on Sep 26, 2014

My C-M magicolor 5570 says toner missing C both with the old and new toner. What to do?

1 Answer

Norman Weimar

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  • Konica Minolta Master 7,035 Answers
  • Posted on Jan 05, 2015
Norman Weimar
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Are you sure you it is toner?. May be the image units. There is a toner for each color, Yellow, Magenta, Cyan and black. There is also a drum (Image Unit) for each color. Do not use third party toners and I/U they cause issues sometime with the machine software.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

1 Related Answer

Anonymous

  • 1833 Answers
  • Posted on Aug 08, 2011

SOURCE: I installed new, genuine Minolta

The common causes of this problem are:
1. Didn't remove protective tape on cartridge.
2. Didn't properly seat cartridge.
3. Contacts on carriage need to be cleaned.

If it's 3, sometimes you can clean them by cleaning the contacts on the old"empty" cartridges, then installing/removing them a few times. This probablyhappening because there may be excess ink on caked on to the contacts on thecarriage. They're pretty easy to clean and the cleaning process takes about aminute. Just remove whatever cartridges are in the printer, take a cloth thatwill leave a minimal amount of lint, and wipe at the dark spongy contactslocated just below where the cartridges would sit. When the caked on ink isremoved and all you are wiping at is the sponge, insert the new cartridge andthe printer should work. Now you needto Resets the printer settings to their defaults. For that you can simply pressreset/clear button or go to SYS DEFAULT MENU - RESTORE DEFAULTS - RESTOREPRINTER. Hope this will help you. Good Luck.

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